Contact Big Fish Game Finder Support

Over the last couple of years, I’ve purchased roughly $150 in Big Fish games and my children and I have enjoyed them on my 3rd Generation iPad. Sadly, that iPad finally died just before Christmas, and my husband bought me a new iPad Pro. I went to download and install the games I’ve purchased, and NONE of them will download or install from the App Store due to “This App Must be updated to work with this version of IOS” and when I called I was told to try this app and download them from there. Problem? NONE of my games are available in the app at all. Apple Support claims there is nothing they can do. Big Fish games has zero help or information anywhere on their website, and the only contact option is email. All of the feedback I could find regarding such issues was entirely negative. My advice? Don’t waste any money on their products if it’s money you can’t afford to flush down the toilet. I now find myself looking for something to replace the games my 10 year old loved and was really upset to lose.

iPad IOS 11 - I have about 15 games that I have purchased on the iPad more than 1 year ago and now I can’t play any of them. I have been a loyal customer since 2011 (first playing on PCs and now on iPad). I still have 39 game credits on my PC. But it seems that big fish does not care for loyal customers or their complaints. I have complained about Drawn 3 for iPad which had problems long before IOS 11 and I am sure I am not the only one. And now all our older iPad games are unplayable. The only option is to never update our iPads which is ridiculous as when you buy a new iPad, it automatically comes with the latest IOS. You are offering games on the Apple App Store, it should mean YOU are responsible for its playability for each update. You offer a lot of games but ignore them once it’s purchased. You expect us to keep buying games. You probably think losing one or two customers a month to bad publicity and worse customer service is worth the new customers you get everyday.

I have never left a review on anything before, but i’m fuming. A while ago on my old computer I was feeling nostalgic, so I went to big fish games, and downloaded a couple old games I used to play. Somehow me purchasing downloaded games on my computer SIGNED ME UP FOR A MONTHLY MEMBERSHIP!! I received no notice that I was continually having money taken out of my account. Today I happened to check my bank account charges and saw one from big fish games. Confused I clicked on it to see that THEY WERE TAKING MONEY OUT OF MY ACCOUNT EVERY MONTH FOR OVER A YEAR. I was unknowingly signed up for a membership and they have been leaching off my account for well over a year. I’m furious, I don’t have money to spend on something I clearly wasn’t even using I didn’t even know I had it. this whole website is a scam. don’t ever give this company any of your banking information.