Contact Pastel Support

by SomDowns

I recently purchased and downloaded this app a few hours ago to my Mac Pro running macOS Monterey. I spend an hour creating several custom palettes I put into a "collection". Suddenly, all of my palettes were gone. The "collection" was still there, but empty. I tried a few tests (making more colors, palettes, collections, open/close the app after creating them), and the palettes would either disappear out of the collection, or the palettes might still be there, but empty of colors. There is no real support for tis product. A webiste/support linke in the Apple App Store goes to webpage, which in turn, has a link back to the App Store. There is a Twitter link, where I suppose that is where we're supposed to learn how to use this app and get support. But I don't care to use Twitter, certainly not for support on a product I spent money on. I see no way to get real support nor a refund. Hopefully others are not having similar loss of time and productivity with this app.

by Handshaper

I really want to like this app as I have a real need for it, but it is very buggy and does not work as advertised!

I cannot drag and drop colors from the color sidebar into a palette, why?

There is no way of duplicating a color in a palette as thuis is the easiest way of creating a range of colors.

Color names do not survive, when you view a color in a palette the name is erased when you exit. It should also make name editing more accessible and they should be displayed more promimently.

Support through Twitter is not what I would call support, so it is basically non-existent, which is a shame.

I want to support development of tools like this but it is hard to do if the software does not work correctly and there is no way to report problems except through a review.

by IllegalOperation

I've been using Pastel for the past several months and have been pleased with it—but recently, I updated my Mac, only to find that all my custom palettes disappeared! I don't know where to find them—was there something involving an API change or plists that got rid of the custom additions? Since I use this app in my work, losing content is unacceptable. Please address this problem as soon as you can.