Contact TiVo Support

by DrJose

This app could used to be better. Problems: 1. when you set it up to record a program, even when you set it to not record duplicates, it records the same program twice; 2. connectivity is not great, difficult to watch shows as it often says it can’t connect even when you are a few feet away from the modem; 3. you can only transfer to an apple product; 4. often you have to manually update the app, it should do that automatically; 5. About every other month the app just quits, when you try to transfer recordings to an iPad it just gives you an error message saying it was unable to transfer, but provides no rationale or solution, so I end up having to delete the app and starts all over again which is very frustrating for someone who travels for work. You would think TIVOwould hire a team of computer engineers that could make an app

by Foto Man

I really, really dislike this latest version. We finally got the app in the previous version to stop buffering so much (we have G-speed broadband) and you had to bring THIS out. Yuck! We sometimes record a month or even a whole season of a show to watch later. Do you have any idea how awful it is to scroll through all those pictures to get to the episode we want? We want the list back! You take up all that space with pictures and then the text is micro. Then we’re having buffering issues again. No, our network is fine, thank you. Other streaming apps work just dandy. I had it when the app refused to load the new data from our box today. I threw it away and retried. No. So I’m trying downloading it again which is why I ended up here. Did I say I really, really dislike this version?

by Luke-7

The main thing I use this app for is to remotely record shows, mostly sport. The previous app was fine for this. Now, I search for a game, hit record, and it records standard definition. I canceled that, and scrolled to the HD version of the game, and selected record. I went to watch and it was recorded in SD. I did this previously and it worked, but now it seems hit or miss. Why SD would be a default in late 2018 is beyond me. This needs fixing...

Still not fixed, though now if I GO to the HD channel to record it will. I searched for Red Zone, the infographic SAYS HD. So I hit record. Still records in SD when searching and select record. The only way around this is to search for the show date/time (if unknown), then MANUALLY go to that date and time on the SPECIFIC channel and only then will it record in HD.