Contact Strawberry Shortcake Bake Shop Support

by CTZinn06

We bought the full game quite a while ago for our daughter. She loved it, so we bought all of the possible deserts so she would have plenty to do. Now the game has changed to a subscription model, so she’s limited to just a few options unless we want to subscribe for a monthly fee that, quite frankly, seems way too steep for such a basic game. We’re quite unhappy with the change. We’ve tried restoring purchases as some other reviewers were advised to do, but the items she used to have access to are still locked so that she has to ‘earn’ them through play through. This seems ridiculous and unfair, since not too long ago she could use them and now she just suddenly can’t.
We’re subscribed to the Barbie Dreamhouse game from the same developer because she also loved that one and it was the only option for purchase at the time we found it, but I refuse to pay for a second monthly subscription for a children’s game. It made sense to subscribe to Barbie because there’s tons of dolls and things, but the Bake Shop game is much simpler and we already paid full price to unlock everything. It would be totally ridiculous to subscribe to it to earn back things that used to be included like the electric mixer.

by Claire The Karen

I got this game for my little sister, expecting it to be fun after about one hour of playing she came to me crying saying that she couldn’t beat the level I tried to play it but little did I know that you had to pay five dollars a month, like what’s the point, mine as well say you have to pay $100 to get one sprinkle in this game like absolutely not it was fun at first but now it’s just stupid I will delete this game because it’s not fun at all you only get two cakes out of everything else you should not get this game whoever made this game needs to tell us that it is free because it’s not fun when it’s not free because then what’s the point there’s no funniness in it if you were to say that it was totally free I bet you you’d have 5.5 ratings so that’s like 100% maybe if you were to change the bed it would be a little bit more funner.

by Blueish125

My daughter enjoyed decorating cakes, so I decided to expand the game features by making a few in app purchases in 2018. This week she noticed those packages were again locked. I followed the instructions in the game to try to restore the purchases but nothing seemed to work. In total, I spent over two hours trying to resolve this issue and now this experience has impacted my perception of free games that require purchases to unlock more features. These games cater to young children, but doesn’t offer much until you purchase at least two packages (2.99 a package). Once purchased, the game is entertaining enough but becomes a extreme nuisance when it stops working. Due to the game’s poor ability to recover purchases, I cannot recommend this game.