Contact PREP プレップ 総合防災アプリ Support

Let’s start with the first issue. The app states Japanese and English language, but English support was removed when transitioning to the PREP app. Either this should be changed in the App Store or the developers should notify us as to when an English version should come. Please, don’t leave us hanging either. Second. I logged in earlier this week and updated the app this morning. After updating, my account logged out. Minor problem? Yes. Completely avoidable? Most likely. Most concerning are the notifications. You can choose what type of push notifications to get, but they’re not working correctly. I get so many push notifications, it’s hard to tell if they’re important or not. Turning off the type of notification does nothing for heavy rain alerts. Even then, there’s no threshold for heavy rain alerts. Yurekuru had a great system for allowing us to choose the severity of earthquake alerts. I think this app would be so much better if we could tailor our alerts just like we could on Yurekuru. So for now, and this gets one star. It’s going to take more than English language support to change my mind.

I feel we should be permitted to use two locations for free, rather than just one… I have had to rely off NHK app to give the earthquake notifications when I am not in Japan… I would like to keep up with my family without having to pay. Yurekuru Call was much better when I could set my home location rather than use my current location only… I’m very disappointed.

When people have apps set to auto-update... warning to not update AFTER THE FACT is a little late. I have been paying for the subscription and feel this company disrespected the people who have invested not only their money but their faith in this company and your app. Every day your US military affiliated members are denied service more and more and this is a fine example of a life or death denial of service. You should be ashamed.