Contact Member Tools Support

by Individualvoices

I removed this app from my phone months ago, and every so often (once a month?) I try redownloading it to see if the issues have been fixed. Not a chance. I am not able to download/sync my data/properly sign in regardless of how often I uninstall and reinstall this app. It just stays stuck on the “updating” wheel. On the random occasions it does sign in (when whichever stars seem to be aligned), it refuses to remain signed in and/or doesn’t let me navigate away from the “Updates” page to access my actual information. I think the last time I was actually able to access my ward info from this app was maybe... June or July? I’ve kinda given up on the app. Maybe one day they’ll fix it, but in the meantime I have been using the church website’s Ward/Stake portal to get ministering and committee information—which is a lot worse in terms of design and UX, and is a headache to use, but at least it LOADS.

by Dafwyin8a

The app definitely provides all the functionality it promises, under normal circumstances. Unfortunately, despite having enabled automatic updates and allowed the app to update while wifi is off, the app will not update, not even manually. I just get an eternally spinning progress wheel. This shouldn’t be hard. The amount of information that needs to be updated isn’t large. The app should always be up-to-date.

Instead, I’m left with a months-old directory that’s missing a good half of my new ward members, has several dozen people that have moved out, and is full of out-of-date callings. I live in a student ward. There is tons of turnover. The main functionality of the app is hamstrung by an out-of-date directory that does not update. I can’t in good conscience give this app a good score.

by Aviris

TIRED of having to actually delete the app every time I want to sync. Across multiple of my devices, then there’s the older folks in the ward who think they’re doing something wrong because it give them the message about syncing or you’ll get logged out, but then says it can’t sync and eventually becomes worthless. Amazing that deleting and re-installing IMMEDIATELY allows syncing again (for a while). It’s like working on Windows (except I don’t have to reinstall iOS).

When it works, it’s a great time saver compared to the church website (which is non-standards compliant and fails all over the leader tools section if you don’t use Chrome — but doesn’t tell you that: just seems like it doesn’t work). Anyway. Good idea, but something fundamentally wrong with this app.