Contact Chicago Tribune Support

I’ve been a Tribune subscriber for over 30 years and a digital subscriber since this app first became available. Until the past couple years or so it was mostly good; however, the app has changed and now I can NEVER get through a single issue without turning a page and having it bounce back several pages, repeating randomly and often. Have to call up the menu and select a section (Business, Sports, etc.) so it will reset (sort of) but then re-occur after a few pages. This happens no matter which device I use - I’ve tried several different iPads. It is extremely irritating and I now actually dread reading the Trib. I’m seriously considering changing to any of the other news sources (Google, Apple, USA Today, etc.), all of which work flawlessly. GET IT RIGHT CHICAGO TRIBUNE - it shouldn’t be that hard.

In 2010 I purchased a digital edition subscription to the Chicago Tribune via the App store. On October 2019 I called The Tribune to cancel my subscription. The Tribune then offered me a 1 year promotional subscription for $1.04. I accepted that offer. Now one year later I called the Tribune regarding the subscription price after the one year promotional subscription. They extended the subscription for another year at the $1.04 price. I have since learned that for a year October 2019 to October 2020 I had been paying the App Store/ITUNES $5.30 per month for an additional Chicago Tribune digital subscription. In this age there is apparently no communication between the ITunes/App store and the Chicago Tribune which should have noted my dual subscriptions to the same subscriber using the same personal information. BE AWARE OF YOUR PURCHASES THRU ITUNES/APP STORE !

I have contacted the trib multiple times over the past year to try to find someone who can respond to a glaring issue connected to all the “links” in the app launched from images of sections - sports, obituaries, opinion, etc. Every one (and there are many) links to a page asking the user to open the app (which doesn’t resolve) and otherwise promotes the ability to subscribe or log in (even though I am already logged in). This amateurish app could be fixed by an 8th grader with minimal tech chops and the fact that the problem has persisted for over a year is completely unacceptable. I suspect the formerly powerful Tribune is headed to the journalism trash heap. There are many other issues but why bother mentioning them since there is no inclination to address them.