Contact Mind Mapping Support

by MCP1000

I accidentally signed up for this subscription, mistaking it for a different product. I immediately canceled after having paid the 6 month fee, but never got my refund. I have requested this multiple times. The first time, I was told to get my refund back through the Apple store, even though I paid with a credit card directly through their site. I informed them that the Apple store had nothing to do with it and have requested assistance multiple times. Each time, their “customer support” waits a few weeks, then sends an email telling me the request is closed because it was deemed resolved. However, NOTHING HAS BEEN RESOLVED. I can’t tell if this is ineptitude, apathy, or downright deception. Are they so desperate for cash that they have to be this dishonest? It’s far less about the money and more about the integrity of the company at this point, but you win, MindMeister. Keep the measly cash, you are correct in gambling that I really don’t have the inclination to waste further time get back what I am owed. Best of luck to all the other gullible subscribers out there, you’ll need it.

by Andrew Kir

Ever since MindMeister updated to the new editor, I have not been able to make any edits to my mind maps! I chatted back and forth with support for weeks, being told that I should have the option to add new nodes. Even after screen recording and proving that the editor is view-only, and that the app itself SAYS it is view-only, the response I kept getting was “Hmm. That’s weird.” Ultimately was just told to use the old editor, even though it’s clear I’m the recent reviews that there is nothing weird about it. Advice to the MindMeister team: get better support and listen to your customers!

by CNthinks

I have used mindmeister for 4-5 years & am a pro subscriber.... but the newer iOS version has a glaring BIG annoying problem - you can't move maps into folders!! If you want to encourage people to upgrade, then they would be heavy users/ multiple map creators & (like me) would want to organise the multitude of maps they have created....(i.e.: placing them into an archive folder) yet I can't figure out how to move the maps into folders without going back to the web version... It really reduces the mobile functionality when you can't quickly sort out/ clean up your maps! I also use Simplemind (because it was faster after you previously removed, now reinstated Blitz, (quick entry of ideas). I really want to stick with mindmeister, so can the Devs please advise how to move mindmaps into folders on this iOS version? No support articles on this. Cheers