Contact Kik Messaging Chat App Support

I have had and used Kik for many years and I don’t know what happened but this app is barely useable nowadays. There are 3 main issues but first let me state that for the last 2 years I had the iPhone 11 Pro Max. And I just got the 13 Pro Max. So these issues aren’t because of an old phone. 1: It’s so laggy! It freezes up all the time. While loading, while trying to type out a message. It just freezes. 2: With the new iPhone 13 Pro Max it will not notify me. At all. I never know if I have a message now unless I actually tap to open the app then it will refresh and be like “Oh! So n so messaged you about an hour ago.” - When I had my 11 Pro Max this only happened randomly. But with the 13 I have not once gotten a notification from Kik. 3: The ads make this almost unusable. I get that you need ads since this is a free app. However, the way you’ve put them in and load are making the experience difficult because of issue number 1 that I listed. The ad freezes and then you have to kill the app which you may or may not need to see another pop up ad. And some of them won’t even close even when you tap the X in the corner resulting in having to kill the app and restart it. I really hope this gets fixed soon because I really do love the app since I’ve used it for many years but I could seriously go to another app like discord and not have to deal with any of these issues. I’m trying to be loyal but it’s getting harder each day…

I’ve used this app for years and counting, I’ve seen it through its ups and downs. I’ve tolerated a majority of people migrating to Discord, seeing Kik almost go bankrupt and shut down, then get revived by a new foundation. I’ve seen the emergence of ads, which was a little jarring, but I tolerated it. The Kik Live feature was at first strange, but I was able to ignore it. Now, not only does the UI for the Kik Live feature take up almost half my screen, but it is now to the point where the app barely even loads because of it. I cannot even so much as connect to message anybody, and yet the live feature functions just fine. I’ve reset my phone, router, everything when this happens, and yet the issue will still repeat and last for hours on end. I’ve tolerated a lot of things about Kik, but the UI and basic functionality of Kik has passed the measures of awful, it’s closer to non-functioning. The Live feature needs to be tweaked or Nixed entirely, because it’s a horribly distracting UI for a feature I don’t care for, and it’s starting to make the messaging feature of the message app close to defunct by this point. I’ve defended this app for god knows what reason to the ends of the earth to keep groups intact on it, and the amount of negligence in maintaining a basic, functioning server to message on a messaging app is astounding. I seriously hope something is done about this soon.

I previously gave this app a 4 star rating. The actual “chat” feature works most of the time, but more on that later. I’ve had kik for over 7 years, and I saw it improve, and now it’s going downhill. I loved the video chat feature, then they got rid of it. I loved the custom emoji shop and kik points feature. They got rid of that. I loved the many game bots. Most of the good ones are gone. In the past year or so, they’ve added ads, which I noticed made the app slower and crash more. Also, pop up ads (usually for dating apps) come up when you open chats, and you’re constantly asked to personalize ads. Now, you can’t type while the app is still connecting to the internet/data. Half the time you can’t even go out/into different chats while it’s loading, either. This all started about a month or two before the whole “kik is leaving” thing, which is why I believed it. The app has been going downhill for a while. Beyond that, they’ve added some live video feature that contains a lot of sexualized content, some of which appears to be from minors based on the previews it gives in a banner at the top of the screen that no one can choose to remove. As it stands, I cannot recommend someone new download and use kik. For now, I say just use discord or some other chat app.