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Youdao Dictionary Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Beijing NetEase Youdao Computer System Co.,Ltd





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http://shared.ydstatic.com/dict/dic-vip/12041925/index2.html






3 Most reported problems 😔💔

4.7 out of 5

It is a tricky pop up for review :)

2022-05-05

by 115497349

In the app, they will ask you whether you like our app. If you tab like, then they will jump to this review page and waiting for a good rating. However, if you tab no, they will just pop up a text box and ask you to put the feedback. Basically they pre-filter the users with high satisfaction and mislead the unsatisfied users to some where else.
I would say that’s a hidden smart trick but users don’t like it. They will feel they are fouled and it will ruin all the good feeling on this app. Please don’t try to play this trick and it doesn’t worth it.

Great but a SCAM

2022-05-12

by Rosette.chit.wong

This app had been top to bottom my favorite! I have been using it for years and it has been excellent.
However, I found it very scammy for the past year. Notifications showed that my information from my MacBook and other apps on iPhone has been pasted to this app popped up almost every one or two hours, even I wasn’t using it!
There is definitely no reason that it should use so much of my info that wild. Time to say goodbye to this app. Replacing it with Google Translate. Not as good as Youdao, but I feel much safer using it.

disgusting app filled with annoying ads and Chinese communist propaganda

2022-05-19

by Sweetie009

DO NOT install their app! It’s one of the worst translators that is both inconsistent and outdated. It is filled with hundreds of different ads and commercials videos which distract users a lot. The homepage is very messy and annoying. In addition, this app is definitely Communist’s propaganda to “western world”, it spreads false and completely fake news/articles and even made them showcase as “daily learning” or sth similar on their homepage for people to learn!! Truly disgusting, Big NOOO! trust me.


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