Contact Parking Mobility Support

by Lo Halfcon

Love the idea. They really need to explain the process better before you use it. Perhaps I should have read the directions more closely but I was in a hurry to report my first abuse before I had to go to my next appointment.

My report was rejected for a valid reason- I didn’t get a quality photo through the front windshield. Sorry, due to my disability it would be very difficult for me to maneuver around and take a photo of their front windshield. So, due to my disability I cannot meet reporting requirements.

Within my support correspondence I mentioned that the app was rendered useless “to me” for that reason. That doesn’t mean I wouldn’t ask my entire (very large) family and every friend to report disabled parking abuse. I will still ask them to do so even after receiving a scathing response to my email detailing the insufficiencies in my report. Thanks, like I didn’t already feel useless myself because I cannot walk.

Obviously they need a lot of work on customer education and experience. Otherwise, great idea and particularly relevant in a large metropolitan area where abuse is constant and flagrant.

Work on your customer service if you want more stars.

by Steve4031

Asking a person to take photos of another person’s car is places that person at risk. People who are most likely to report offenses are likely to have difficulty even getting in and out of their car to complete the documentation process. For these people the process could be long enough for the car’s owner to come out and confront them. In this day and age this is a stupid idea.

I am not handicapped but I just spent time helping a lady who is handicapped learn how to use this app. I was appalled at the risks she would be taking to complete the documentation process. I advised her to be very careful or don’t use it at all.

by Musicldy61

Downgrading my review to a 1. The developer responded with “the app only works when you use it”. Really? I used it. They don’t have connections with police departments when they lead us to believe this app will actually accomplish something. Bad customer service!
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I submitted my first report in a large city and received an email that “The violations you submit now are important to:
Convince X city that accessible parking violations are a health and safety threat to people with disabilities; and
Demonstrate that Parking Mobility is the community-based educational solution.
We encourage you and your friends and family to submit all of the violations which you encounter.

We would like to work with you and your community to encourage X city to adopt Parking Mobility to address accessible parking abuse. The more violations we provide X city, the more likely Parking Mobility will become the solution for X city.”

(City name substituted). This app does NOTHING! Don’t waste your time.