Contact GotoBus Support
Company Name: GotoBus.com
About: GotoBus provides an easy way for you to compare and book bus tickets and hotels
at your fingertips. You can easily compare 4000+ bus schedules and prices
throughout the United States, Mexico, Europe, and Canada.
GotoBus Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GotoBus.com
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit GotoBus Website
Privacy Policy: https://www.gotobus.com/privacy/
Developer: GotoBus.com
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5 Most reported problems 😔💔
I keep trying to change my Thanksgiving ticket. Your website generated February 14. I am not arriving February 14. I am arriving in LA from San Jose February 26, 2025. Please generate my ticket. Best regards, Sally A. Fox
Dear Goto Bus, I keep emailing you but you are not remailing me. For some reason, your team continues to reject my emails. My email is either S.A.Fox@redacted or Dr.Sally.Fox@redacted Would you please allow me to process this? I have been unable to to reserve and pay for my annual ticket to LA for months. Best regards, Sally A. Fox P.S. please call me 650 450 6488. Also, I was unable to find your telephone number. In the past, it was easy to find.
Horrible Customer service and rude driver
by Hirodadada
I waited the bus from 20minutes before at the pick up location. I even got in the bus at on time, though the bus driver withdrew me from the bus and said that they do not have capacity for me (Gotobus over booked). I had the confirmation of my ticket in my email. The bus driver did not explain the situation and just literally left me at the pick up location. I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service. When I used the live chat service and asked for help, the operators said “please wait” and left the chats. It happened over the 6 operators. They even didn’t want to give you the refund for their mistakes. When I asked the name of the manger or supervisor of the Gotobus, they left the chats. It’s scam company. Never never used this service. I still have been waiting to get the refund.
Scammers
by Erbastida
I bought two tickets from Albany to NYC last weekend through the app, specifically with Fox Bus. The app generated two QR codes for boarding, but when the bus arrived, the driver told me my tickets weren’t for that company. I had to wait an hour for the next bus, which allowed me to board. However, when I arrived at the Albany bus terminal, I was charged an extra $10 for “rescheduling,” even though I wasn’t rescheduling — I was just taking the trip I had originally purchased. I tried to explain, but they wouldn’t listen.
The app should improve the ticket purchase process and communication with bus companies to avoid these kinds of issues. Very frustrating and disappointing. I don’t recommend using it if you value your time and money.
Poor customer service
by E R R A
A booked trip was canceled, and the email I got said to reschedule or if a refund is needed it would be given but it did not say I couldn’t reschedule and if it wasn’t a good time I could get my refund. Well it took over a week and about four or five emails later for them to contact me just to say I can not get a refund because I chose to reschedule so be careful do not reschedule until you know forsure the other trips fit your schedule now I’m stuck giving this garbage company money.
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