Motor Club Reviews

First off let me say I have had the Allstate motor club towing service for about 3 years now and it is the best service I have ever invested my money, but MotorClub needs MAJOR improvements. I have submitted different service requests with MotorClub 3 separate times and my request did not get completed. Now when I call the 1-800 # the automated systems refers to MotorClub for faster service and it should not because sometimes the requests are not even received and I need a guarantee each time I am submitting one! I prefer using an app because I don’t have to hold on the line for someone to pick up and sometimes wait times are long which I expect because this is a popular service many probably have. As I’ve stated I’ve given MotorClub chances but because of the experiences I have using it I have decided to uninstall and just call for app service requests in the future.

Terrible app, very rude customer service rep. MotorClub will open with a message to use the website for requesting roadside assistance, then if you go to the website the first message you see tells you to use MotorClub for requesting roadside assistance. When I called to cancel my membership, once I told the rep that I was calling to cancel I was transferred to another rep who began reading a long script about why I needed this service blah, blah ,blah. When I interrupted his litany and said that I was not interested in continuing the service and that I wanted it terminated immediately, he became very rude and almost argumentative. Both of the reps had very heavy foreign accents, and the quality of the call sounded like they were probably located in call centers in foreign countries. Come on, Allstate, surely a company your size can do better than this excuse for customer care! I will be taking my business elsewhere.

Every time I try to open MotorClub it never shows that I have any benefits, even though I’m a premium member. I needed to use it just yesterday and I had to go online instead of MotorClub . It still showed no benefits so because I was in a hurry I had to pay for a lockout service out of pocket and go through a lengthy reimbursement process. I spoke to membership services and Mike was extremely helpful, polite and apologetic it he shouldn’t have needed to do that. I signed up for this service because of the seemingly good app support but it hasn’t been for me. So long story short fix your app so paying customers can actually use your services the way it’s supposed to be used.

Suffice it to say, on one of the hottest days in recent memory, I nearly had heatstroke thanks in large part to miscommunication by an Allstate Motor Club phone rep. This was compounded by the horrible automated menu (not a rarity these days, BTW). A repair that should’ve taken an hour or two, at most, took most of the day and required 2 road service visits- again, b/c of misleading info by a rep over the phone.
Hope it gets MUCH better, and that they fully fix, replace or totally abandon this so-called app.
BTW, we’ve been Allstate customers for many years, and have had excellent service from our local office, so this was a surprising disappointment.

The overall functionality of MotorClub is good. Giving 3 stars because it has crashed a few times.

There is still no telling when someone will arrive ready with tools and the smart key to reprogram to the car on site easy removal of a Hugh overhaul piece of wait to uplift you with being stuck and up the road be gone with you all ready. The experience so far has been blessed by MotorClub or company to fix the loss in wages. No one gets anywhere without payment.

I have had Allstate Motor Club for about 12 years. I was always so impressed and they had MotorClub long before AAA did. It was so easy and the tow truck response time was great! The last year I have attempted to get help on three occasions and each time it was terrible. MotorClub wouldn’t work, so had to call. The call takers were not very helpful and ultimately ended up not finding me a reputable tow company! On two occasions they had a tow company call me back and want extra money and they were extremely unprofessional. Very disappointed and I don’t understand what happened to Allstate Motor Club.

I had to make two calls in one day on two of my vehicles and they did an amazing job. First call I was locked out of one vehicle, and the other other car needed a jumpstart and I had no problem getting two different visits this day. Also, both rescuers arrived in less than 30 minutes.

Don’t download MotorClub. I was stuck for 2 hrs on a freeway on-ramp waiting for roadside assistance. The police forced me to choose a wrecker service that was on-site because I was in an unsafe position for too long. Allstate toll number forces you to use MotorClub for roadside assistance. MotorClub itself is useless. It directs you to a website that is frustrating to navigate. App is useless, service was slow, and I’m out $200.

MotorClub does not work. It redirects to the website. However, when you call them on the phone, the automated system says to use MotorClub . There should be a text input when requesting service. There are times special equipment is needed for the tow and without knowing these requirements Allstate Motor Club cannot possibly contact a company that can provide the needed equipment.

MotorClub says where the driver is but it isn’t accurate but they get there exactly on time

Tried using MotorClub . Tried using the website and nothing.
Forced to call and resubmit all of the information.
App and website do not work! This is the third time in one year, I try to schedule a tow.
Worst application and website ever!
Over the phone, reps do not speak good English, hard to understand, and have old outdated account information. In an emergency, you want the best possible service.

Allstate Motor Club MotorClub is worthless. Won’t deliver service request electronically. Allowed app to make a call for assistance, need to listen to recording telling you can save 10-15 mins by using app! Continue with recording only to need to supply policy # in order to proceed! Really???? I’m in need of roadside assistance and you think I have my policy #! For a so-called first-rate company your technology is old-school. This is what I’m paying for?

I used MotorClub to request tow service. After completing the request, I was informed my request couldn’t be completed and to contact customer service. I later found out my request was complete and a driver was actually dispatched. I had no clue a driver was coming until I called customer service two hours later to cancel the request the live agent never really did submit.

I love apps, they are a big time saver but MotorClub is awful. I put in for a jump start. It gave me an ETA of a service provider and then after about 30 minutes of waiting, I got a notification saying my service was complete and to please rate the service! I had to then call in wasting that first 30 minute wait. I’ll never use MotorClub again!

Quick and professional service with a smile. Thank you!!

Broke down on way to work at midnight 2/1. Nearly an hour it took from the time I first spoke to the rep to the time he told me the two truck was on the way. Left on hold forever. I even gave him the name and phone of the local tow co that was affiliated with Allstate to call. Once he got my member info his calling the towing company to send them to me shouldn’t have taken longer that ordering a pizza. Absolutely pathetic.

I needed a tow. Two minutes after my request the driver called. 25 minutes later he was there. Beats the heck out of those other guys

I have tried to use MotorClub on several occasions. In all uses it is woefully lacking. Starts out promising then falls apart with tracking and notifying you about status of request. Called customer service and was encouraged to use MotorClub for faster service. Customer service is an automated maze you have to navigate. Entire experience is frustrating. And I pay for this?

If I could give MotorClub zero stars I would! I enrolled in Allstate Motor Club a week ago and MotorClub still says I am not registered and wants me to be a visitor. Fortunately I am properly enrolled and would be serviced should I need it. My advice: make sure you have your Allstate Motor Club member number and their phone number available should you ever need service. And by the way, I am a fully licensed employee of an Allstate agency.

This has been a great time saver to replace calling in my request and I've had service delivered every time with updates and ETAs as well as a map to follow my 'rescuer'.

My problems begin after I've accepted help. If I do not tend to MotorClub immediately to prompt that the service has finished, MotorClub gets stuck, tells me there is an error and gives me the option to either try again or call, neither of which resets MotorClub back to home screen. To fix the issue, I need to uninstall and install the application.

I’ve used MotorClub twice so far and it’s amazing. It’s really cool to be able to call help when you need it for as little as $7 a month ! It’s very accurate and useful! Best app ever !