Contact Motor Club Support
Company Name: Allstate Enterprises, LLC
About: The Allstate Motor Club application enables any user to quickly and easily
request roadside assistance to be sent to their location. Leverage Allstate’s
nationwide 24/7 roadside service provider network and your phone’s GPS
capabilities to route assistance to your location.
Motor Club Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Motor Club. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Motor Club. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Allstate Enterprises, LLC
Read 8 Customer Service Reviews 😭😔💔
I need a phone number I’m having problems with your site. I pay money every month and I need to use it and I can’t just telling me I’m not a member you need to give me a phone number so we can talk. I’ve been trying to get in contact with trying to find a phone number for you guys and I can’t seem to find one so please send me a number.
Need to check if I am still a member of motor club?
on 15th September 2023, I used the member services to rent a car from HERTZ. I filled out all the information on line and received a Confirmation Number # 61628117E9 to be picked up in Franklin, Tennessee on Saturday , Sep 16 at 10:00 AM. (Also, Received two calls on the 15th that the order was placed and later a call with Confirmation Numbers.) With the understanding I'd have a car waiting for me.. A two hour drive to Franklin, Tennessee arriving 30 minutes early. Only, to find there was not a car waiting for me. Was told they called yesterday to inform me of that problem. Upon checking my cell phone, no record of a call was received. So, here I sat without a much need car. Was informed this has been happening to a lot of other customer. This is not away HERTZ should view the contact with Allstate.
I received a letter from you all saying my card was declined for $149.26. I don't even remember paying this or what its for.
I JOINED AND PAID FOR MOTOR CLUB FOR ME AND MY WIFE, BUT HAVE NOT RECEIVED ID CARDS 11515 KESSLER RD AVA, N.Y. 13303 MEMBERSHIP NO. 506280186
Avoid!
by MLfromTX
Terrible app, very rude customer service rep. This app will open with a message to use the website for requesting roadside assistance, then if you go to the website the first message you see tells you to use the app for requesting roadside assistance. When I called to cancel my membership, once I told the rep that I was calling to cancel I was transferred to another rep who began reading a long script about why I needed this service blah, blah ,blah. When I interrupted his litany and said that I was not interested in continuing the service and that I wanted it terminated immediately, he became very rude and almost argumentative. Both of the reps had very heavy foreign accents, and the quality of the call sounded like they were probably located in call centers in foreign countries. Come on, Allstate, surely a company your size can do better than this excuse for customer care! I will be taking my business elsewhere.
Won’t show my benefit information
by Ste3l83
Every time I try to open the app it never shows that I have any benefits, even though I’m a premium member. I needed to use it just yesterday and I had to go online instead of the app. It still showed no benefits so because I was in a hurry I had to pay for a lockout service out of pocket and go through a lengthy reimbursement process. I spoke to membership services and Mike was extremely helpful, polite and apologetic it he shouldn’t have needed to do that. I signed up for this service because of the seemingly good app support but it hasn’t been for me. So long story short fix your app so paying customers can actually use your services the way it’s supposed to be used.
Terrible app- bad service to boot
by Fun-w-Words
Suffice it to say, on one of the hottest days in recent memory, I nearly had heatstroke thanks in large part to miscommunication by an Allstate Motor Club phone rep. This was compounded by the horrible automated menu (not a rarity these days, BTW). A repair that should’ve taken an hour or two, at most, took most of the day and required 2 road service visits- again, b/c of misleading info by a rep over the phone.
Hope it gets MUCH better, and that they fully fix, replace or totally abandon this so-called app.
BTW, we’ve been Allstate customers for many years, and have had excellent service from our local office, so this was a surprising disappointment.
Have a Problem with Motor Club? Report Issue
Why should I report an Issue with Motor Club?
- Pulling issues faced by users like you is a good way to draw attention of Motor Club to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Motor Club customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Motor Club.
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