Herald-Mail Media Reviews

Herald Mail Media Reviews

Published by on 2026-05-27

🏷️ About: From critically acclaimed storytelling to powerful photography to engaging videos — The Herald-Mail app delivers the local news that matters most to your community. APP FEATURES: • Access all of our in-depth journalism, including things to do around town, sports coverage from high school to the pros, and much more.


     


Is Herald Mail Media Safe to Use?

We Investigate the app owner's website (Heraldmailmedia.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
100.0%

😎 Positive experience
0.0%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 212 combined software reviews.

Is Herald Mail Media Safe?
Herald-Mail Media does not appear safe based on available data.
0/100

  Safety Analysis »»

Is Herald Mail Media Legit?
Herald-Mail Media does not appear legitimate based on our analysis.
0/100



Read 20 Customer Service Reviews 😠💢

3.9 out of 5
Doesn’t work

I’ve been an e subscriber to the Herald for as long as it has been offered. The new “improved “ app continually sends me in a circle asking me to subscribe and when I try to log in it repeats the same window asking me to subscribe again. I’ve been on the phone and online with them four times and spent over an hour trying to get this resolved. The people that “help “ me don’t seem to be local employees of the paper and seem to have little knowledge about HeraldMailMedia or even the current database of subscribers. On my first phone call after my first email attempt at help the the person couldn’t even find my account after keeping me on hold for over 30 minutes. Eventually he figured it out and then told me that my access would work tomorrow. It didn’t. Two more assists from their tech support and it still doesn’t.

Pay for access but only get limited articles

Every since HeraldMailMedia was updated the subscription I pay for is not recognized. What a joke!

New version not good

Please bring back the old version with e-edition and the comics. I’m paid subscriber and I can’t even read the comics

Review

I subscribe to the herald mail but half the time I do not get the paper and I can’t even get on the internet to read it.
It says I’m not a subscriber. If this is how USA Today takes care of it’s customers it’s not doing a very good job.
Every time I call they say it’s taken care of but it just came on I have 1 more article to read before you shut me down.
Why would I pay 99 cents for this when I can’t get what I already pay for. 😩

You may as well read Grit

This used to be an award-winning community newspaper that covered all areas of interest. It has been gutted and now features only the most generic pap. You could at one time read divergent opinions from nationally ranked writers, but now the Opinion page on HeraldMailMedia features only one writer and rantings of local characters. The printed paper includes real writers, but those writers aren’t included in the digital version. So sad.

E-Edition terrible

Tried to get the newspaper look through mobile app and it just doesn’t work.

Ditto what most folks have said

I could not get a refund from the Herald Mail despite the fact that I can’t sign in on HeraldMailMedia . Not worth the money.

New Format

Hate the new layout. Can’t tell what is today’s or yesterday’s news. Can’t find various pieces. Horoscopes and comics are no where to be found. First time I’ve pulled up the paper and read nothing. I liked the old newspaper view option.

Shows ads to subscribers

Disgusting to see ads even after subscribing, which I did for my grandmother because she tends to click on ads and doesn’t know how to come back to the article. Herald-mail preys on such people.

Does not contain all content from the print edition

The previous app had all stories from the print edition and even let you pull up an image from the print edition and view the ads and notices. The current app (as stated in the FAQ) only contains some stories from the print edition. I'm a digital-only subscriber so I'm now getting less content for the same money.

Local Sports Team

When is this paper going to wake up and realize that we have a fine baseball team and superior new baseball park, The Flying Boxcars and Meritus Park.
I canceled my hard copy of The Herald-Mail because of this and will probably cancel my online subscription if coverage of this team and stadium doesn’t improve.

Security is a must

Apple needs to review security protocols with developer. I.e. tip-off weather location.

Cancelling digital subscription

It’s pathetic we can’t do this on our online account.

Pages lo king up

Enewspaper pages locking up

Local news you can use

The focus is local news, as it should be. Other media can cover the rest.

Good enough for me

HeraldMailMedia is good enough for me. I have been away from the area for awhile ,and HeraldMailMedia keeps me up to date enough. Could it be better ,sure,but it could be a lot worse too . I would like to see the obits have more archived , say up to one month,or a link that would go back even farther.

Pathetic

HeraldMailMedia is not worth the money you paid the developers. I enjoyed the previous app which allowed me to read an e-edition of the Herald-Mail, HeraldMailMedia does not have that option. I guess I will have to consider my subscription a waste of money since I no longer enjoy “reading” the Herald-Mail.

No copy of paper

When requested to sign up for HeraldMailMedia , it was reported that an ecopy of the paper would be included. Don’t see it.

Morning Herald and Daily Mail

I have read the Herald Mail newspapers for over 60 years

Bad

What happened to the print edition. The one that looks like you’re just reading a newspaper. HeraldMailMedia is horrible. Does not contain all the content that is in the print edition !!



Is Herald Mail Media Safe? 🙏

Herald-Mail Media does not appear safe based on available data. JustUseApp Safety Score for Herald Mail Media is 0/100.
This assessment is based on our NLP analysis of 212 user reviews. Combined with the app store average rating of 3.9/5.


Is Herald Mail Media Legit? 💯

Herald-Mail Media does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Herald Mail Media is 0/100 .
This conclusion is based on analysis of 212 user reviews.




How was your experience with Herald-Mail Media? Post a Review




Features

• Subscriptions are charged to your account at confirmation of purchase and automatically renew each month or year, unless turned off in your account settings at least 24 hours before the end of the current period.

You can manage your subscriptions and auto-renewal may be turned off by going to your Account Settings after purchase.

From critically acclaimed storytelling to powerful photography to engaging videos — The Herald-Mail app delivers the local news that matters most to your community.

• Customize your experience by saving your favorite stories, adjusting text size, using night mode, or reading offline.

Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.

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Developer:
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