Contact Chess

Contact Chess Support

Published by on 2023-10-27

About: Chess is #1 popular game in the world. According to FIDE, about 600 million
people play chess and it is the most widespread game on the planet.



How to Contact Chess Customer Service/Support

Chess Contact Information

Listed below are our top recommendations on how to get in contact with Chess. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Chess. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Vintolo Ltd



100% Contact Match

Developer: Chess.com

E-Mail: [email protected]

Website: Visit Chess Website

100% Contact Match

Developer: Chess Prince

E-Mail: [email protected]

Website: Visit Chess Prince Website








Reported Issues: 3 Comments

4.7 out of 5

By MTtoVAPrepper89


The App refuses to loose gracefully

The App chooses its moves based on the probability of success. If it determines that it can not win, the App will attempt to put you in a revolving door of “check” positions or move for a stalemate. I can understand the stalemate as in a tournament, a stalemate at least allows for each player to receive a point. At least in the tournaments I have played in. However, having the App move it’s pieces continuously back and forth without being able to win, is pointless. It just makes the game go on and on unending. I’m not Mathew Broderick and this isn’t a game of Global ThermoNuclear War. There shouldn’t be a no win situation or at least a no stalemate situation. The App needs to be programmed to lose as much as it is programmed to win. If the pieces the App has to use can not put the player into checkmate, the App should not be able to continually put the player into “check” basically forcing a new game to be started.



By Takomsa


This game cheats during stalemates

Update: It just did it again! It had the upper hand and I had 4 back and forth moves (8 total moves) with no stalemate. Then I was able to corner 2 of its 4 remaining pieces, corner it’s king in the corner and it tried to block with its last remaining rook. I took the rook and it immediately declared a stalemate! There were NO repetitive moves during the last 40 moves of the game and I was ONE MOVE from forcing Checkmate with its only remaining piece, it’s king. This game cheats! If this game has me on the run and there’s only a few pieces left, I have actually made over FIFTY back and forth moves and it NEVER calls or allows for a stalemate to be declared. However, if I have the computer on the run, if the computer is down to 1 or 2 pieces left, after just a few moves, sometimes 3 TOTAL moves (mine and the computer totaled) in any direction, it declares a stalemate. Those moves normally aren’t repetitive moves like a real stalemate should be. On numerous occasions, I’ve had the upper hand and have been moving to box in or row compress the computer’s king into checkmate when the computer calls a stalemate even though there have been zero repetitive movements. (This has been happening with the difficulty setting at normal.) In other words, this game cheats when it’s losing. The developer of this app needs to fix this issue.



By hugoadan


Quiz is no logically accurate

In almost any case scenario presented by the quiz mode, check can be done upon the player’s king. For that matter, it is not possible to logically win in a two move strategy. If I do a first move, computer can check my king. Then, I have to bring my king to safety, and lose my two move chance. Secondly, To win in a two move sequence, I have to guess accurately. what is the next move the computer will do? This is often enough a random move. That means I have a random, and not a logical chance to win. Accuracy is premium when playing chess. Quizzes do not present an accurate scenario to win in a two move strategy. The app also charge money to give you fixed clues. It is a scam.




Have a Problem with Chess? Report Issue

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  1. Pulling issues faced by users like you is a good way to draw attention of Chess to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Chess customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Chess.


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