Contact Naturespace Holographic Audio Support

by Morbius

I’ve had this app for several years, and it’s always worked great. But after updating my iPhone and iPad to iOS 18 this week, the Sleep Timer function no longer works on either device. When I click the Start option on the Sleep Timer screen, the app disappears from the screen and nothing else happens. It’s still open in the background, as touching and dragging on the display brings it back into view, as you would with any app that is in the background. But it does not play its track nor start the timer running, and any attempt to start it just sends the app to the background again. I’ve tried changing the timer setup and track selection, even deleted and reinstalled the app, but the problem persists. The track I have it set to play is a free one, so no purchase issues involved, and the same track plays fine when simply selected from the main screen. So it is the Sleep Timer function that is broken. And since I have used this every night for several years, I can say with certainty that the update to iOS 18 is when the problem showed up.

by Justbarak

Update (-2 stars) - this is still one of the most expansive ambient sound libraries with amazing recordings. But no updates in 2 years is concerning and newer apps like Portal are making immersive ambient tracks that take advantage of spatial audio and other features. Nature Spaces needs to start adding spatial audio to tracks and brush up their UI to stay competitive. Currently their customer service has been unresponsive. I’d hate to see this amazing library fall by the wayside for lack of TLC.
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I’ve used this app for years and love it more than others for a few reasons: allows me to mix it with other audio apps which is great for meditation and noise isolation; wide range of soundscapes that are realistic; 3 dimensional recordings are amazing. A couple things would boost the app further: 1. Support for apple’s Spatial Audio with AirPod Pros 2. Sounscapes for meditation that include standing bells or singing bowls 3. Tropical soundscapes - I live in east Africa currently and the birds, wildlife, and landscapes have incredible sounds. Would love to see a few of these 4. Frozen lake soundscape - ever heard ice on a frozen lake? Make a great soundscape esp if set to music.

by Ben Servito

Having lost access to my soundscapes purchases after I bought a new iPad, since May 16th, I’ve been trying unsuccessfully to have my app purchases restored.

Getting through to anyone in customer support is next to impossible.

Initially, I eventually heard back from a woman named Julia who acknowledged the problem I was having was an issue known to Naturespace. Her solution was to send me an email with a link that she said would restore my purchases.

Unfortunately, the link was nowhere to be found. I notified Julia about this and she sent a second email with a link that again, did not exist.

When I made Julia aware of this, I was told that the link had a problem working with Gmail accounts and that I should send my request for a link that would work from another email account.

I have done this on numerous occasions to no avail. I’ve heard nothing in response. In frustration, I even sent a message to support via the Naturespace Facebook page. Again no one from customer support contacted me to help.

While Naturespace arguably features the best recordings available, the company’s customer service department has proven to be a massive disappointment.

It is completely unacceptable that, four months after my initial inquiry, I’m still waiting to have my purchases restored.