Contact Morningstar Investor Support

by Maybe I'm Slow

Update: now they are playing big brother and blocking you if they find your password used somewhere else. If I feel the need to have a security service, I certainly wouldn’t pick them.

Like others have said, the new “security” features are not user friendly! The whole idea is to check holding on the fly. If I have to go through this convoluted process each time I’ll go somewhere else. Which is unfortunate as I’ve used it for years. I would also add that the new “security” feature doesn’t really add much security. It just redirects you to a web site which I doubt really makes it more secure.

by Wssyed

I am extremely disappointed by the lack of response from Morningstar Support and the app UX. I paid for a subscription online and then downloaded the app on my phone, then proceeded to log in. The app kept saying to renew my membership (which was paid for already - I was able to use the web version just fine and used the same email account online and on the app). It never let me look up any securities or do my research on the app. I would say that your platform is great - with great features - however all the goodies are useless if I cannot access what I paid for… hence the one star rating.

by Karlbtx1

Who’s bright idea was it to add all the “white space” to the display of my portfolios v6.0? Almost half the width of my screen is just the name of the security. That now take up three lines of space when only one is needed. And each column of data now includes extra white space. So now I can basically the security name and one column of data at a time. What a disaster! There’s a famous expression of wisdom, “If it isn’t broken, don’t fixit.” Now you have broken what was working perfectly well. Please put it back. Or give me a setting to go back to the previous “compact” view. Maybe the new version looks better on a 4K monitor but that’s not the point of an iPhone app. All I can figure is that the person that signed off on this new design does not even use the product themselves. If you would like to know what updates would be useful to your users, I will be glad to help you. But until then, please, please pull this release down and republish the old version ASAP!