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Headquarters: Sunnyvale, California, United States.



Tumblr Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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E-Mail: support@tumblr.com

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Privacy Policy: https://www.tumblr.com/privacy

Developer: Tumblr, Inc


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3 Most reported problems 😔💔

4.2 out of 5

As of yesterday...

2022-04-28

by PxlatedTraveler

I have a constant grey message box at the bottom saying “Hmm...try again?” And that I should log out and back in if it keeps happening. So I log out and back in, and it’ll work...until I leave the app and come back, the it happens again, and it’s a huge pain to have to keep logging back in. Stuff won’t really update while this message box is running.
Also, the app is still eating my photo posts. Last time I tried was before this grey-box issue. Two days ago.
Also, I do not like my activity notifications stacking. In particular, the reblog ones. I don’t mind the likes being stacked. But I liked clicking on individual reblog to look at tags. Some people communicate via tags. Granted, I could just visit the post itself, but that has become a pain now too - where I used to just be able to view everything I wanted from my activity section, now I have to jump out and hunt the post down through my profile. God forbid I’m not looking for an old post.
To be honest, right now it’s hard to double check on feature with that grey message box saying I have to log out and back in constantly. Nothing refreshes.
Edit: logging out and back in does nothing for me after all. App currently does nothing for me except show me pop-up notifications (clicking into then shows a “no-post-here” page).

Gets worse with every update

2022-05-05

by Razir_3

Don’t get me wrong, I like tumblr. I have been on this site since 2011 or 2012. I like the art community and the chronological dash and being able to show or hide my likes and following lists. Your experience is fully what/who you follow and what you search. That said, the tagging system that used to make the site so good has been screwed over yet again in the most recent update. Tumblr has added more banned words and suppressed more content supposedly in the name of following Apple’s guidelines. This ruins the search function and will prevent people from tagging things appropriately and will defeat the entire purpose of tagging and personal filters. They want to hide “unsafe” or “explicit” content and yet everything they do with the tags does the exact opposite. Why would anyone use the correct tags if it will immediately be suppressed? Also the old system of giving a warning on explicit blogs worked fine. Now on iOS you don’t even get the choice of continuing with that search or not. You get booted back to the search function. I don’t know the exact age demographics of tumblr but especially these days it seems to be a site for adults who grew up with it so the fact that they treat their user base like children needing to be censored is frustrating and useless. If they keep going down this path of censorship and incompetent search functions I might be forced to abandon it all together rather than continue trying to make it work.

iOS update ruined things

2022-05-12

by Sonosuser7

Listen, i love tumblr. However, the new iOS update changed the way and number of banned tags that users on the mobile app were using to help make the site a safe and fun place for everyone. The fact that this is only for users on Apple products makes me more than a little annoyed, and I no longer want to use the app if it means that the content I used to engage with isn’t there on iOS. A lot of my mutuals and I are into horror, and so blocking tags like ‘scopophobia’ and ‘body horror’ means that I can’t see ANY of the fan art when I’m on the iOS app. I’ve looked through the list of newly-banned tags and I’ve gotta say, I’m disappointed. None of them actually will work to ban the harmful or hateful content that might be uploaded, because they were being used in a way that I don’t think Apple understands. When someone is being transphobic, they do not end their posts with ‘transphobia tw’. Those tags are used by ACTUAL TRANS PEOPLE, who are talking about their life experiences or calling someone else’s transphobia out. Blocking that tag and removing the content means that we no longer get to share those stories anymore, and it does nothing to the actual transphobic content one might come across. The same thing can be said for racist and antisemitic posts.
Additionally, some of the banned words are flat out ridiculous. Why is #girls banned? Or #long post? It doesn’t make sense, and it makes me not want to use the iOS app anymore. :(


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