Contact Grocery Gadget Support

by ArbysMom

EDIT: I just subscribed for one month and I STILL have no way to log in to restore my lists.

EDIT 2: I finally figured out where to find the login (SO not intuitive) but guess what? Invalid group or password DESPITE being able to use those same credentials on the website just fine. I’m SO done. I’ve downloaded ANYLIST instead and it does EVERYTHING this app used to do, for the same price, AND MORE, and the interface is customizable. I’m not usually this vindictive, but I’m SO angry. I’m just grateful I have a much better option.

Original review: I’ve had this app for TEN YEARS and even paid for multiple people in my household to have the ad-free version before it went to subscription. I don’t want to pay for a subscription so I’m willing to put up with the ads. But it now quit working and kept crashing, as everyone else noted lately. So I uninstalled and reinstalled the app. But without a subscription I can’t log in anymore and all my lists are lost.

by Fwoom

EDIT: The developer did not read my complaint. I paid for lifetime ad-free access and then the developer switched to subscription model. They rewarded those of us who helped them get started by switching the deal later and giving us ads anyway.

Now they’re still giving ads to those naive enough to give them MORE money (I am not one of those people. I did not and will never subscribe after their unapologetic shenanigans).

Oh, and they raised the prices, too.
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For everyone complaining about paying a monthly fee for this app and STILL getting ads, you should’ve taken a look at previous reviews and what these crooks did to their original paying customers who paid them money to get them going in the first place.

Longtime users such as myself paid for lifetime use, ad-free, and then later on, they put ads into the app unless you subscribe to a monthly fee. Yes, it’s only $1/month, but that’s not the point.

The point is these jokers CANNOT be trusted. So if you neglected to pay attention to what these guys did to their original customers, it’s your own fault you’re getting ripped off now. If they did it before, they’ll do it again.

I can’t believe Apple puts up with this from a developer. It’s nuts. We pay for one thing and get something else. I don’t even use the app anymore.

by Salgud

I’ve been using this app for many years and it was one of my go to apps. It was just wonderful for shopping at the very stores and I regularly shop in. I have hundreds of items on my list. A couple of upgrades ago it decided to add almost every item in all my lists to the local hardware store I had recently added. And if you delete the store you delete everything in its lists, so I can’t delete it. Further I just found out I can’t add stores anymore at all. I can’t believe how far downhill this app has gone in the last couple of years. One star is way too good for this app. Edit: more than a year later, and nothings fixed. Obviously if they've stopped maintaining this app.
Edit: i've replaced Grocery gadget with AnyList which has, near as I can tell all the features of Grocery gadget without any of the many glitches.