Contact Lifesum Support

Loved the interface of this app and found it easy to navigate my way around pretty easily when I did use it. The one star rating is due to my recent experience today. I have tried several times now to contact support through the Contact Us (in app chat) link and it continues to crash. The app is updated to the most recent version and so is the software on my phone. Have tried to resend the message several times and the app keeps crashing. I want to cancel my subscription and plan on deleting the app TODAY. I purchased the Premium version of the app about a year ago at a discounted rate during a promo offer they had at the time. They seem to have it set it up where you subscribe to their Premium services outside of iTunes so the subscription is actually processed through their own website. Renewal dates or expiration dates of said Premium services are nowhere to be found anywhere in the app. They then attempt to auto renew it later on at almost $50 USD with no communication beforehand via email or otherwise that they will be processing this amount. I did not even locate the option to downgrade my account or cancel anywhere within the Settings option within the Lifesum app. Luckily my bank caught the attempted transactions as fraud and did not allow them through. I’ll stick to apps that allow me to manage my subscriptions within iTunes to avoid headaches like this.

This hets 2 stars instead of 1 because i do actually use it to track, mostly because there’s little better out there. But the rest of the app is total garbage. It is inaccurate and poorly sourced, confusing to navigate if you want to change your plan, and the nutritional meals are extremely confusing. First, it only allows you to choose one dietary choice. For example, i try and eat a low carb diet but i ALSO want to keep that diet by eating clean and whole foods. But i have to choose one or the other. I am a pescatarian, and for some reason I still get recipes that suggest chicken or other meat. Also the “nutritional tracker” is literally never happy—you could have the healthiest meal and it will say you are nutritionally off track because you didn’t hit *exactly* the nutritional intake it demands to the exact gram. If you have baked salmon, an extremely healthy food with lean protein and omega 3’s it says the meal is “too high in fat,” the same as if you had pizza. It doesn’t differentiate between good fats and bad. There’s no pleasing the nutritional tracker. It is annoying to search for recipes, and it seems like just a way for celebrity fitness influencers to make even more money when this could be an actual social app for real users to share recipes, exercises, and fitness data. What a waste.

Images displayed on Apple Apps fail to reflect the reality of the images and options offered in the app after purchasing premium version in all sections. For example I purchased the premium version yet was NEVER offered choices between diet plans as the first image on advertised app provided. I was never offered Keri, sugar free or other types of diet options as advertised. I was only offered choices of goals for weight Loss, weight gain or maintained weight. Hence, this is false advertising of the premium app I bought. Also, the food entry choices are unrealistic and useless in the premium app. For example, if trying to enter chicken broth, a taco, anything, one may not adjust the quality, size, amount ever. Hence the diet tracking is false and their is no option for example to enter 8 ounces more of chicken broth or a second taco. And most of the items are by brand name. Hence, the food info entered is rarely accurate given one cannot adjust the quality or size. Sad given the app is advertised doing things it actually does not offer. The high rating must be from employees family and friends. I feel like the 6 month membership with theft and I. Violation of CA law prohibiting false representations from businesses, also a misdemeanor offense u see CA law.