Contact IGN Entertainment Support

by TLH227

I don’t typically write reviews, especially bad ones, but the IGN app has went from great to useless. Previously I used the IGN app almost daily to look up game guides or specific game news (and more), which I always searched for on the app using the “search” feature. The latest update stripped the app down to nothing but a “News” page, a “Video” page, and a “Profile” page (if you create an account).
The news and video pages can only be scrolled through and refined to basic categories like “games” and “TV.” The search feature has been completely removed. Not only is there no way to search for news or information on a specific topic, there’s also no way to search for a specific article I read a few days ago, other than endlessly scrolling.
Articles can still be added to favorites and viewed from the profile page, but I don’t want to favorite every article I read just for the small chance I might want to reference it later - I want to be able to search for it if I need to.
I genuinely hope IGN listens to their users and releases an update soon that brings back the search feature. Search options are such a basic and necessary feature for any news-type app, and IGN’s app is quite a downgrade without it.

by Coder Potts

Update…. App has just got worse in the months since I posted the review. Now on the rare occasion I do see a relevant article that I’m interested in the app just crashes every time I try to open the article. Finally just deleted the app. So disappointed as IGN has been my only source for movie, tv, and video game news for almost a decade. This is absolute garbage and it seems the developers have no intentions of backtracking on whatever this disastrous new format is. Would downgrade to negative 5,000 stars if possible.

Original: I have been using the IGN app for several years as my go to place for all media news, but this new update to the interface has rendered the entire app basically unusable. Nothing seems to be in any particular order, I’ll see 3 articles from various times throughout the current day and then the next 7 articles are from 2-3 months ago, and review posts are so broken they don’t even display the number out of 10 for the review when the same review on the website is displayed completely and correctly. Would give zero stars if possible.

by Cwolf14235

**APP CAUSING OVERHEATING

I have an iPhone 12 pro. The IGN app is buggy, freezes, and eats battery like mobile games do. I had been wondering why my phone kept getting hot and I looked and the IGN app is about 13% my battery over the last 10 days with 2 hours of screen time. The next app was clash of clans with 12% over 10 days and almost 8 1/2 hours of screen time. So the IGN app ate 13% of my battery in significantly less time than clash of clans did and CoC had way more screen time. Next is their video player is so buggy. Also takes multiple steps now to put it in landscape mode when my phone is normally locked in portrait orientation. The video player will play adds every single time, but the actual video I want to see won’t start or freezes after it does. Finally is the app is nice looking but features have been removed and adds auto pop-up now at random times even when I didnt tap to see the add. Im sure this is go drive more traffic to their add partners. Im sorry IGN i really used it daily but now I can’t because the new app is worse.