Contact Solitaire Support

by Wilie1

I’ve used this app for 2 years. I purchased 3 other games from this developer because of this one. Now I wish I hadn’t. This abomination is not what I bought and no mount of fixing will make it better. I’ve asked the developer to consider an alternative that may satisfy but all I get is a canned reply. Zero customer satisfaction. Never will purchase another Mobilityware app.

Update: Please don’t assume that the canned responses make up for a lack of credible customer service. Kicking the can upstairs to a “development team” is not accepting responsibility for what was done to this app. And it’s not showing consideration to the numerous customers who have complained in this space. I’ve made my case, added the suggestion to role this back or change the model for the Solitaire version in the app store that does not allow ad removal, to one that does. If there are others like me that are frustrated by this, check out the Solitaire+ app from A-Star.

LATEST: Looks as though customer service kicked this debacle upstairs to the development team. And they’ve punted. No updates or fixes for nearly 4 weeks. This developer no longer cares to address any complaints. Don’t waste your money. Bad reviews outnumber good 10 to 1 or better.

by 235790865325

Bought the app and have enjoyed it for years. It’s a simple game you can play for fun, stress relief, etc. No biggie. However, the recent overhaul now forces you to look at their logo (an ad for them) while everything loads (allegedly) for a surprising length of time. Every single time you open the app (even if you haven’t closed the app and just switched apps for a second. Ugh! This was not the case before. Their customer service folks are nice... but their response was not satisfying. There is no need to have to wait that long... and no, your solitaire/company trivia is not fun. Please... just let people play the game! I may just delete the game and move onto another company. :-(

Update: 12/18 — more changes in update that are a distraction from the game. Forced to pick king or queen-type personality, forced to sit through more stupid screens about some new points program. I want to pick up my phone and distract myself with a game of solitaire... not be bombarded with carnival graphics that you can’t shut off. These updates are so frustrating. I hope they are making buckets of money, because I see no point in the nonsense.

by Bronc_H

The interface is terrific. However the algorithm makes the game worthless. The developer will argue with me but I’ve been “playing” this game for years and know better. Simply, the game cheats on die rolls. Put the computer’s puck on the bar, it gets back in play the next roll (regardless on how many slots are occupied) while your puck sits on the bar until the computer is assured of a win (this is the one occasion where YOU will suddenly roll double after double . . all miraculously for occupied slots). Get all your pucks past the computer’s and watch how many double sixes the computer can roll in a row, while you roll aces and duces. I say I’ve been “playing” this game for years . . . Well, by “playing” I mean until the game’s stored doubles cache kicks in . . . Then I just quit without finishing the game. Because, if played out, you will lose. But the interface is nice. LOL Oh, I forgot to mention, the game does accommodate rolling physical dice as opposed to the computer’s rolls. Super convenient to have to carry physical die with you in order to have a fair game.