Kale Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Palette Technologies Inc
Verified email ✔✔
E-Mail: support@kalecard.com
Website: 🌍 Visit Kale Website
Privacy Policy: https://www.kalecard.com/legal
Developer: Kale Rewards
3 Most reported problems 😔💔
App doesn’t connect
by Lucmarie
I signed up with Kale. I claimed a project and posted a video. When I tried to submit the project, I was required to connect Facebook and Instagram, which was the only way to submit the video. Everytime I tried to connect my accounts to Kale, it connected on Facebook, but on Kale, I kept getting the same response of “something went wrong, please try again later”. I’ve tried contacting Kale’s support team. One person responded, provided me with another option to connect with alternate flows on the Kale app. That didn’t work. I contacted customer support again, and I have yet to receive a response. So I posted a video and can’t submit it to Kale, and no one from Kale’s support staff has responded with a solution to the problem.
Not for serious creators
by Caityyyrose
I was very optimistic about this app and posted my first collab. I got 750 likes and 235 comments. When I saw I got paid only $11, I was shocked and extremely dissapointed. I had worked for 3 hours on my content, and I usually get $150 for that number of engagement. It would not let me cash my money out, so I had to post another video to even get the money.
I wish this app was honest about the payout structure and CLEARLY spelled out the payment structure ex: 100 likes = $1. I feel as though my time has been wasted, and I would have never agreed to pay for such a lowball amount. If you are looking for extra money this could be good for you, but not for serious creators. I hope this app will make changes based on my suggestions.
Unbelievable
by Jhzheng
I have been on kale for the last few months. It did glitch at times and gave me issues but it was quickly fixed with updates. However, yesterday, I received a text from kale saying that my video for the challenge was not accepted. I quickly deleted the video and put up a new video. Now, this morning, I get a message saying my account is banned for deleting kale content.
It was never KALE’s CONTENT because they found it ineligible! My new video for the challenge is still up! I’m still waiting for support to email me back. This whole app is run by bots.
Have a Problem with Kale - Creator Rewards? Report Issue
Why should I report an Issue with Kale - Creator Rewards?
- Pulling issues faced by users like you is a good way to draw attention of Kale - Creator Rewards to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Kale - Creator Rewards customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kale - Creator Rewards.
