Contact AI Chatbot Support

by Jmaloney9308

So I started using this app for college and work.. it has a lot of cool features and I enjoyed the app a lot, so I upgrade to pro to get the full version (paid annually). I use it almost daily. About 2 months after upgrading to pro, the features were locked again and I was told I needed to upgrade to pro. I thought maybe my credit card kicked back the charge or there was some other error, so I paid the annual fee again. After checking my credit card statements, I seen the charge wasn’t kicked back and I was indeed charged twice. I emailed support and never got a response. Then, about a week after that, once again, I logged in and now it’s telling me I need to upgrade again. I’ve sent multiple emails to support along with screenshots of the receipts and credit card statements. They refuse to respond or even acknowledge me. I will absolutely not be paying for this app a third time when there are multiple other apps that do the same thing. I recommend finding a better app with better customer support!

by Meiz3n

I am shocked at all the positive reviews for this app. It’s features are very basic, and anything you can do in this app you can do for free with other alternatives. This app advertises that it uses the ChatGPT v4 model. It does not. It uses the v3.5 model (don’t believe me? Just ask the chatbot what AI model it uses, any chatbot will tell you accurately which model it operates with). You’re much better off just using the ChatGPT mobile app for free which also uses the v3.5 model. For image generation, this app is extremely lackluster. It only generates two poor quality images per prompt, which is below the standard four images per prompt set by Midjourney and DALLE. Want an accurate image generated based off your prompt? That’s not what you’ll experience with this app. It generates two prompts based off the prompt you give it, and generates two images based off the prompts it creates. For example, if I give the prompt “Super Mario playing slots at a casino”, it won’t generate an image for that prompt. It will create a prompt using the prompt I gave, such as “Super Mario playing roulette with Wario at a casino”. That is not the image that I asked for. You’re way better off using DALLE for free, or getting a Midjourney subscription. I highly recommend NOT downloading and subscribing to this app.

by Britigirl

I have written 5 emails requesting support from this developer. I even contacted Apple support who gave me the instructions on how to contact the developer which led me to their website with no way to contact other than what I had already tried. I have paid for this app twice! Once through paddle for three months at the same price Apple offers for a yearly subscription. Once I realized that, I tried to cancel auto renewal with paddle but they cancelled my subscription completely with two months remaining. They said they couldn’t restore the subscription and deferred to Nova. Nova responded through paddle with instructions on how to cancel my subscription that had already been cancelled. I replied to their email twice and wrote three other emails independently. I didn’t hear back after that, so I bit the bullet and purchased a year on Apples App Store. The web version did not recognize my purchase, therefore it only worked on my phone. I could not download the app on my computer because it doesn’t have an M1 chip. The web version should kick in but it showed a free version and kept asking me to upgrade to the paid version. When this app worked it was great but the reason I’m giving one star is because no one, not even a bot has responded to my multiple emails with screenshots. I have paid double for nothing!