Contact Freepik - AI Video & Image

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About: Discover the Power of Design with Freepik: An ever-growing library of
high-quality graphic resources is at your fingertips. Whether you're searching
for images, photos, vectors, PSDs, or any other design asset, Freepik is your
ultimate tool, especially when you're away from your computer.



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4 Most reported problems 😔💔

4.7 out of 5
Shawn
2025-11-04

Subject: Free Plan AI Generator Not Giving 20 Daily Images Message: Hi Freepik Team, I’m on the free plan, which says I should get 20 AI-generated images every 24 hours. I’m consistently getting fewer than that. Please fix this issue—it’s clearly not working as advertised. Thanks. ---

So many glitches in the design tool. Does not work well

2024-09-02

by DealWithDoaks

Takes forever! freezes a lot! It is like it locks imagines or txt boxes and won’t let you continue to edit. I wasted my money!! 😫 Don’t waste yours!

Cool but lacking a lot

2024-07-14

by SaiyanMattel

It's cool there is an app, but it's missing some key things like being able to write or modify the prompt when using sketch to generate. I don't see any way to edit the prompt. And some of the buttons are just not responsive sometimes, or there is no indicator that a button has been pressed.

Crashes on iPad

2024-03-30

by Dvnlilly

Excited that this website is finally an app and it works great on the phone for the most part, some functionality is lost, but my issue is that it consistently crashes after opening on the iPad.




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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Freepik - AI Video & Image customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Freepik - AI Video & Image.


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