Contact The Hello Club Support

Terrible! Crashes and you cannot continue. User interface is clunky and cumbersome. You have to enter your info 75 different times and then it crashes. Not helpful for people with real medical issues. The whole process is very frustrating. Go somewhere else with an app that actually works and you don’t have to sit around for hours waiting on site for your purchase bc their crappy app doesn’t work.

1. It’s extremely buggy and I’m some instances, you will click on a page, and there’s no way to get back out of that page without completely closing the App. Sometimes closing the app doesn’t work and you have to delete it and redownload it. 2. When browsing for products, when you click on a product to read more details, you can’t click back/continue shopping without it completely clearing your filters and starting back at the top of the page. It’s a nuisance when scrolling through all of the products to compare read about and compare them. 3. Haven’t gotten any rewards points for my last two purchases, which were made through the app. I received points when I purchased in-store. 4. Sometimes items say they’re still available when they’re not, their inventory isn’t always accurate.

Yesterday I was harassed by an employee who told me his name, Bao. He asked me to go into the corner so he doesn’t have to deal with my condition. He continued asking “what’s your condition”. This happened repeatedly over and over. Anytime I spoke up for myself he’d mention calling security. Multiple pharmacists witnessed this. The pharmacists ignored any plea of mine while bao continued to harass, and provoke me into violence. I’ve been involved in too many altercations through no fault of my own. This is the third time. BH has continued to preach its unaccountability by forcing me into the dark for ignoring my cries for help. The employees have made it very clear that they do not want people that look like me and believe like me to be a PATIENT there and that we do not belong in that building. I’m so, so exhausted of being discriminated by Beyond Hello and their employees. Mindfulness.