Genasys Protect Status

Last Updated on 2024-06-26 by GENASYS

I have a problem with Genasys Protect

Are you having issues? Select the issue you are having below and provide feedback to Genasys Protect.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Genasys Protect? Report Issue

Common Genasys Protect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Genasys Protect app on iOS and Android devices. Solve all Genasys Protect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Genasys Protect iPhone Issues and Solutions

Genasys Protect iOS app crashes, not working, errors
Genasys Protect iOS app network issues
Genasys Protect on iOS has black/white screen

Genasys Protect Android App Issues and Solutions

Genasys Protect has errors/crashing/not working
Genasys Protect server network connectivity issues
Genasys Protect has black screen

Genasys Protect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Genasys Protect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Genasys Protect app crashes or not working on Iphone (iOS):

Close and restart the Genasys Protect app on iPhone
Update Genasys Protect app to the Latest Version for iOS
Uninstall and reinstall Genasys Protect iPhone app
Update your iPhone to the latest iOS version

Fix Genasys Protect on iPhone unable to connect to server/internet connection issues::

To resolve Genasys Protect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Genasys Protect black/white screen (blank screen) on iPhone:

Follow the Genasys Protect iOS app troubleshooting guide Here →

Genasys Protect Android App Issues and Solutions

Fix Genasys Protect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Genasys Protect app issues:

Force Stop the Genasys Protect App
1. On android, goto "Settings" » click Genasys Protect app. » click "Force Stop".

Update Genasys Protect to the latest version on PlayStore

Clear Genasys Protect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Genasys Protect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Genasys Protect.

Fix Genasys Protect unable to contact server/ Genasys Protect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Genasys Protect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Genasys Protect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Genasys Protect on android.

Solve Genasys Protect black/white screens issue on Android:

Follow the Genasys Protect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GENASYS, developers of Genasys Protect.

Verified email ✔✔

E-Mail: uagrawal@genasys.com

Website: 🌍 Visit Genasys Protect Website

Privacy Policy: https://genasys.com/privacy/

Developer: Genasys

60% Contact Match

Developer: Genasys

E-Mail: dbarrio@genasys.com

Website: 🌍 Visit Genasys Alerts Website

About this app

Receive real-time alerts directly from local authorities to your mobile device without the hassle of logging into multiple emergency platforms. There is no need for multiple apps or installations for different locations or counties – our app consolidates alerts for a unified experience. Experience seamless communication by receiving alerts from leading mass notification systems, GP Alert and EVAC, all within a single app. With location services enabled, you can stay informed even while traveling and will automatically receive alerts from partnered areas. Safeguard your loved ones by effortlessly saving and managing multiple locations within GenasysProtect .