Contact Bambu Handy Support
Company Name: 上海轮廓科技有限公司
About: Remotely control your Bambu 3D printer and discover new 3D models to print with
Bambu Handy.
Remote Printer Control
- Remotely set and manage your printer
whenever needed.
Bambu Handy Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: contact@bambulab.com
Verified email ✔✔
E-Mail: swtg@bambulab.com
Website: 🌍 Visit Bambu Handy Website
Privacy Policy: https://www.bambulab.com/policies/privacy
Developer: Shanghai Lunkuo Technology Co., Ltd
3 Most reported problems 😔💔
Severe Privacy Issue
by Justwantsomegoodfood
This app is basically useless if you use your printer in LAN only mode. They are forcing you to route all your print data and camera feed through their servers and if you don’t they restrict connection from your printer to the app which means no remote monitoring from the app. LAN only mode also means you WON’T have access to any firmware updates on your printer eventually making your printer obsolete. They state this is their privacy policy and how they have complete access to all of your personal data including the camera feed so make sure you don’t leave the printer in your bedroom. I returned the printer after realizing this sever breach of privacy. Seems very shady.
Blocked my account for trying to use points
by Captn Skinboat
I uploaded 3 personal projects I created in blender, and apparently downloading my own product that I use often and send to my printer created an issue where they said I did this to accrue points in an unethical way. I didn’t even know I got points for using my own prints. And they also made an assumption that I did this with another product of mine I created which had numerous downloads in a short period of time and also got accused of making another account to make this happen. This was never an issue until I went to claim points for the gift card they offer. Here it is. Be warned. I do not like this business model and I think they could take more steps to prevent these things like not make points count for your own personal downloads. I’m am very irate as I just opened the app to go order the AMS system. Now I’m debating this as I have to write an appeal and hope they even accept it. What a joke. 1star.
Notifications bugs are not acknowledged by BL
by MathiasSam
Like many other reviewers here, I’ve stopped receiving key notifications (print paused, print error, filament empty). Troubleshooting with Bambu is circular, constantly asking me the same useless checks (no, I’m not on Incognito mode, yes I am printing through cloud, yes I’m on the same WiFi network, yes I have the latest version of everything).
Please simply report this as a known bug and start investigating it instead of sending users in loops!
Clearly some update around April 2023 (either iOS or BH or firmware) has broken this, as it worked fine earlier this year.
Have a Problem with Bambu Handy? Report Issue
Why should I report an Issue with Bambu Handy?
- Pulling issues faced by users like you is a good way to draw attention of Bambu Handy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Bambu Handy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bambu Handy.
