Contact Bird Buddy Support
Published by Buddy Bird Inc on 2024-03-26 About: Before Bird Buddy, it was nearly impossible to take photos of birds. They would
always fly away before you got your chance to snap that perfect shot.
How to Contact Bird Buddy Customer Service/Support
Listed below are our top recommendations on how to get in contact with Bird Buddy: Tap Into Nature. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Bird Buddy: Tap Into Nature. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Buddy Bird Inc
47.06% Contact Match
Developer: Stefan Kahl
E-Mail: [email protected]
Website: Visit Bird Buddy Website
53.33% Contact Match
Developer: Cornell Lab of Ornithology
E-Mail: [email protected]
Website: Visit Cornell Lab of Ornithology Website
Reported Issues: 13 Comments
By Christine Bracher
4 months agoOur charger goes from blinking green to solid green. We've never seen other colors and have no idea what "BT" means!
By Hans-Peter Arnesen
7 months agoI've received my package. Tried setting it up the camera did not charge as described / No charging lights red green went on Could not cinque the downloaded App to a step by step instruction. Bottom Line: I would like a refund and return your product. This message is before the 30 day deadline
By Jenalyn Logan
8 months agoOrder number 8728 was placed on July 1. I sent an email July 28 requesting an update on anticipated shipment with no response. I requested a refund September 30 due to lack of response and no shipment. No response. October 3 received an email that shipment has been sent after I had already requested a refund. I do not want the product anymore. Clearly I stated when I requested a refund. I demand a refund as soon as possible as this is very poor customer service. I will report you to the Better Business Bureau as well as the credit agencies if you pursue charging me for a product that I did not receive nor did I get any response from your company.
By Jeff
9 months agoHow do I order a suet ball holder for my bird buddy?
By Brad Trail
10 months agoMy unit won't take a charge. Can I get a refurbished one to replace it?
By Tammy Gore
11 months agoSays it's "ready for birds," "preparing postcards," then, says " "nothing to see here yet." Livestream says "waking up..." then "connection problem." In other words, it doesn't work. How do I get a new unit since this one is defective?
By Beverly Hall
1 year agoI am getting increasingly frustrated with my Bird Buddy. It was purchased for me for my birthday in February. It did not arrive until June. When it arrived, the first task was to load the app and charge the camera. Based on the picture in the app, the charging cord should have a plug that could be inserted into the wall. THIS WAS NOT THE CASE. I attempted to charge it with the cord provided off of my daughter's computer, but no light (and no charge, I assume), was noticeable. I then purchased a USB-C cord that has a wall plug on the end. AGAIN, NO LED LIGHT ANYWHERE! While your directions cite many things indicated by the LED light, I am at a loss as what to do going forward. Please feel free to contact me via phone (412-298-5269); I am getting more and more frustrated and question the quality of this product.
By Kees van den Bergh
1 year agoJust got a new iPhone. The app is not working anymore: it never starts up
By Maurice F Gilliam, 7902 Sonoma Oak Drive, Houston, Texas, 77041.
1 year agoTicket # 137621. After waiting over a year to receive the unit, after a couple of months trying to get it setup (with the help of several tech savvy friends) we finally achieved paring and setup. This lasted about two days. The unit started recycling the same photo over and over in an endless loop. I contacted you and received the above ticket number with instructions. I followed the instructions to the letter and waited to have the unit picked up. No one came to pick it up. I repeated the process at least three more times with no results. I am 86 years old and I have never experienced this much difficulty with a purchase. I simply want a workable unit. I hate to think how it would be if I demanded my money back. FIX THIS!
By Christina Rose
1 year agoI received a bird buddy for a holiday gift. I have tried 10 x to connect the feeder via app and my IT son in law did too without any luck. HOW DO I RETURN this or speak with a person to walk through the set up? Please respond. Christina Rose Disappointed gift receiver 419-610-5042
By swordmasterlink
Doesn’t work at all!
I just received my new bird buddy and was super excited after waiting nearly 2 years for it to arrive. I was incredibly disappointed to find that I can’t even get past the connect to WiFi step. I am an IT consultant, so I’m very familiar with setting up a 2.4ghz WiFi network with WPA2. I have a network setup like this specifically for older devices that won’t work with 5ghz. Regardless, the bird buddy refuses to stay connected to it. I can actually see the traffic on my network, and it briefly connects then disconnects over and over again until the app finally says it failed and that I should attempt a factory reset. I have done this over and over, including attempting to setup a new SSID with wpa1, another with wpa1/wpa2, and different names and passwords but regardless of what I try it won’t connect. I reached out to support and waited 5 days as requested with no response. I reached out again and it’s been multiple days again. I’m so frustrated with them and wish I could get my money back (or quite frankly, just a working bird buddy). If you haven’t purchased one yet, don’t waste your time. Update: the developer had time to respond to my message here to tell me they would reach out but it’s been weeks still with no response from their official support team. Ridiculous.
By Adam J Simon
Impossible to connect to wifi
The reviews which mention wifi connection problems are spot-on. The developer has chosen to do some odd custom interface for connecting the device to wifi, rather than use iOS’s built-in tools for this, presumably because they thought it would be more cross-platform. But it absolutely does not work. I’ve worked in tech for 20 years and am very familiar with getting finicky IOT devices onto wifi, I pulled out all the stops, and still can’t connect because of the custom interface they insist on putting on top of the process. My home network is the latest from Eero, a very popular consumer router, and even using Eero’s tools for badly behaved devices, nothing works. And contacting support does nothing, they’re clearly drowning in support tickets from the preorders finally shipping. Great idea, absolutely abysmal execution. As soon as I can get a response from support, I’ll be returning this failure of a device. They’re going to have a very rough holiday of returns and angry gift givers.
By cd_fl
Had high hopes for this product.
I purchased one of these about 2 years ago. I finally got it and after 10 days, I can say I’m pretty disappointed. The solar roof I have does not charge the unit. I have it facing south and I get plenty of Florida sun all day but no charge. The product is designed well, easy to set up and the app has a lot of potential. I have not had a single postcard or visitor recorded yet, despite having a medium to good Wi-Fi signal for the unit on my mesh network. Maybe I just haven’t had any visitors yet, who knows. I tried to link up with support and they’re so backed up, it’s at least 7 business days to get a response. I know there’s other similar products out there that support real-time recording and even night vision recording. I’m really hoping Birdbuddy can fix the issues with their product launch because they had so many excited backers to support them.
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