Contact Bird Buddy Support

by CWTL90

I was a fan and supporter of the BirdBuddy despite all the early bugs (bad IDs, lack of sensitivity to visitors, poor battery performance, syncing problems). There are always issues when a new product goes to market, I get it.

But now Buddy has released the solution! Well, for a fee. To inc... Show more rease the sensitivity of the camera (that I already paid about $300 for) so it actually photographs birds, at the expense of its own battery life, I need to pay to unlock “pro?” What the heck? I watched from my window today as two finches, a scrub Jay, and a hummingbird came to my feeder. Bird Buddy recorded none of them. Can’t increase the sensitivity of the camera without paying for “frenzy mode” I guess. And since I share/receive access to feeders with some friends and family (my favorite feature of these feeders) upgrading my account wouldn’t increase the sensitivity of their feeders if they don’t have a pro account, so I’m still missing out.

I was planning to buy a couple more of these, and I’ve been talking them up to friends and family, but I probably won’t get any more and won’t talk these up anymore if users need to pay just to get them to photograph birds properly. What a scam.

by Swordmasterlink

I just received my new bird buddy and was super excited after waiting nearly 2 years for it to arrive. I was incredibly disappointed to find that I can’t even get past the connect to WiFi step. I am an IT consultant, so I’m very familiar with setting up a 2.4ghz WiFi network with WPA2. I have a net... Show more work setup like this specifically for older devices that won’t work with 5ghz. Regardless, the bird buddy refuses to stay connected to it. I can actually see the traffic on my network, and it briefly connects then disconnects over and over again until the app finally says it failed and that I should attempt a factory reset. I have done this over and over, including attempting to setup a new SSID with wpa1, another with wpa1/wpa2, and different names and passwords but regardless of what I try it won’t connect. I reached out to support and waited 5 days as requested with no response. I reached out again and it’s been multiple days again. I’m so frustrated with them and wish I could get my money back (or quite frankly, just a working bird buddy). If you haven’t purchased one yet, don’t waste your time.

Update: the developer had time to respond to my message here to tell me they would reach out but it’s been weeks still with no response from their official support team. Ridiculous.

by Adam J Simon

The reviews which mention wifi connection problems are spot-on. The developer has chosen to do some odd custom interface for connecting the device to wifi, rather than use iOS’s built-in tools for this, presumably because they thought it would be more cross-platform. But it absolutely does not work... Show more . I’ve worked in tech for 20 years and am very familiar with getting finicky IOT devices onto wifi, I pulled out all the stops, and still can’t connect because of the custom interface they insist on putting on top of the process. My home network is the latest from Eero, a very popular consumer router, and even using Eero’s tools for badly behaved devices, nothing works.

And contacting support does nothing, they’re clearly drowning in support tickets from the preorders finally shipping. Great idea, absolutely abysmal execution. As soon as I can get a response from support, I’ll be returning this failure of a device. They’re going to have a very rough holiday of returns and angry gift givers.