Contact Bird Buddy Support
Company Name: Buddy Bird Inc
About: Before Bird Buddy, it was nearly impossible to take photos of birds. They would
always fly away before you got your chance to snap that perfect shot.
Bird Buddy Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Buddy Bird Inc
Verified email ✔✔
E-Mail: support@mybirdbuddy.com
Website: 🌍 Visit Bird Buddy Website
Privacy Policy: https://mybirdbuddy.com/pages/app-privacy-policy
Developer: Bird Buddy
14 Most reported problems 😔💔
Just set up my Bird Buddy a couple days ago. Today was my first visitor. It was identified as a house sparrow but no pic? Checked my collection - nothing there… Please advise?? Thank you
Our charger goes from blinking green to solid green. We've never seen other colors and have no idea what "BT" means!
I've received my package. Tried setting it up the camera did not charge as described / No charging lights red green went on Could not cinque the downloaded App to a step by step instruction. Bottom Line: I would like a refund and return your product. This message is before the 30 day deadline
Order number 8728 was placed on July 1. I sent an email July 28 requesting an update on anticipated shipment with no response. I requested a refund September 30 due to lack of response and no shipment. No response. October 3 received an email that shipment has been sent after I had already requested a refund. I do not want the product anymore. Clearly I stated when I requested a refund. I demand a refund as soon as possible as this is very poor customer service. I will report you to the Better Business Bureau as well as the credit agencies if you pursue charging me for a product that I did not receive nor did I get any response from your company.
How do I order a suet ball holder for my bird buddy?
My unit won't take a charge. Can I get a refurbished one to replace it?
Says it's "ready for birds," "preparing postcards," then, says " "nothing to see here yet." Livestream says "waking up..." then "connection problem." In other words, it doesn't work. How do I get a new unit since this one is defective?
I am getting increasingly frustrated with my Bird Buddy. It was purchased for me for my birthday in February. It did not arrive until June. When it arrived, the first task was to load the app and charge the camera. Based on the picture in the app, the charging cord should have a plug that could be inserted into the wall. THIS WAS NOT THE CASE. I attempted to charge it with the cord provided off of my daughter's computer, but no light (and no charge, I assume), was noticeable. I then purchased a USB-C cord that has a wall plug on the end. AGAIN, NO LED LIGHT ANYWHERE! While your directions cite many things indicated by the LED light, I am at a loss as what to do going forward. Please feel free to contact me via phone (412-298-5269); I am getting more and more frustrated and question the quality of this product.
Just got a new iPhone. The app is not working anymore: it never starts up
Ticket # 137621. After waiting over a year to receive the unit, after a couple of months trying to get it setup (with the help of several tech savvy friends) we finally achieved paring and setup. This lasted about two days. The unit started recycling the same photo over and over in an endless loop. I contacted you and received the above ticket number with instructions. I followed the instructions to the letter and waited to have the unit picked up. No one came to pick it up. I repeated the process at least three more times with no results. I am 86 years old and I have never experienced this much difficulty with a purchase. I simply want a workable unit. I hate to think how it would be if I demanded my money back. FIX THIS!
I received a bird buddy for a holiday gift. I have tried 10 x to connect the feeder via app and my IT son in law did too without any luck. HOW DO I RETURN this or speak with a person to walk through the set up? Please respond. Christina Rose Disappointed gift receiver 419-610-5042
Subscription to get your birds?!
by CWTL90
I was a fan and supporter of the BirdBuddy despite all the early bugs (bad IDs, lack of sensitivity to visitors, poor battery performance, syncing problems). There are always issues when a new product goes to market, I get it.
But now Buddy has released the solution! Well, for a fee. To increase the sensitivity of the camera (that I already paid about $300 for) so it actually photographs birds, at the expense of its own battery life, I need to pay to unlock “pro?” What the heck? I watched from my window today as two finches, a scrub Jay, and a hummingbird came to my feeder. Bird Buddy recorded none of them. Can’t increase the sensitivity of the camera without paying for “frenzy mode” I guess. And since I share/receive access to feeders with some friends and family (my favorite feature of these feeders) upgrading my account wouldn’t increase the sensitivity of their feeders if they don’t have a pro account, so I’m still missing out.
I was planning to buy a couple more of these, and I’ve been talking them up to friends and family, but I probably won’t get any more and won’t talk these up anymore if users need to pay just to get them to photograph birds properly. What a scam.
Doesn’t work at all!
by Swordmasterlink
I just received my new bird buddy and was super excited after waiting nearly 2 years for it to arrive. I was incredibly disappointed to find that I can’t even get past the connect to WiFi step. I am an IT consultant, so I’m very familiar with setting up a 2.4ghz WiFi network with WPA2. I have a network setup like this specifically for older devices that won’t work with 5ghz. Regardless, the bird buddy refuses to stay connected to it. I can actually see the traffic on my network, and it briefly connects then disconnects over and over again until the app finally says it failed and that I should attempt a factory reset. I have done this over and over, including attempting to setup a new SSID with wpa1, another with wpa1/wpa2, and different names and passwords but regardless of what I try it won’t connect. I reached out to support and waited 5 days as requested with no response. I reached out again and it’s been multiple days again. I’m so frustrated with them and wish I could get my money back (or quite frankly, just a working bird buddy). If you haven’t purchased one yet, don’t waste your time.
Update: the developer had time to respond to my message here to tell me they would reach out but it’s been weeks still with no response from their official support team. Ridiculous.
Impossible to connect to wifi
by Adam J Simon
The reviews which mention wifi connection problems are spot-on. The developer has chosen to do some odd custom interface for connecting the device to wifi, rather than use iOS’s built-in tools for this, presumably because they thought it would be more cross-platform. But it absolutely does not work. I’ve worked in tech for 20 years and am very familiar with getting finicky IOT devices onto wifi, I pulled out all the stops, and still can’t connect because of the custom interface they insist on putting on top of the process. My home network is the latest from Eero, a very popular consumer router, and even using Eero’s tools for badly behaved devices, nothing works.
And contacting support does nothing, they’re clearly drowning in support tickets from the preorders finally shipping. Great idea, absolutely abysmal execution. As soon as I can get a response from support, I’ll be returning this failure of a device. They’re going to have a very rough holiday of returns and angry gift givers.
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- If you are a Bird Buddy: Tap Into Nature customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bird Buddy: Tap Into Nature.
