Exoticca Reviews

My family just returned from a trip throughout Peru. While our guides were amazing and knowledgeable, we were greeted with a new face daily. This became a problem because many times we didn’t know our schedules until the morning of. The most egregious of examples would be our arrival at Cuzco. Our guide dropped us off at around 5:00 pm and informed us we would know by 7:00 pm our plans for the next day (which was our bus and train transfer to Machu Picchu, the whole reason for the trip). We were informed at around 8:00 pm that there would be a meeting in the hotel lobby with our next guide at 9:00. Not a big deal but we did just get off the bus after spending 10 hours on it with stops. 9:30 came and went and the guide notified the front desk worker via text that we would need to be down in the lobby for our bus at 4:10 am, in 6 hours! Not a big deal for an adult but for the children on the trip this is a problem. We went back up to our room and fell asleep until 10:20 pm to which we were woken up by a telephone call to tell us we would actually need to get down to the lobby at 4:50am.

This really put a damper on a day that, while it turned out to be a wonderful life changing experience, could have been better by receiving proper communication and frankly proper effort put in by a company we paid a substantial amount of money to. We won’t be using this service in the future.

Very disappointed in this agency. First of all we couldn’t upgrade to another class and were not told until after we made payment. Once we landed in Rome we were told our car service was in traffic and would be late. After waiting for 90 minutes we were told the car service was not coming and we would have to catch a cab. Unacceptable!!! All three hotels were crappy and far away from everything. We tried calling your agency and couldn’t get anyone which is ridiculous, someone should be available 24 hours a day as unexpected things happen and the clients should be able to reach you. We requested private transportation and each time only received it once every other time we shared car service with other passengers. Again unacceptable! We paid for private car serviced and we should have received it. We will never use your service again and will definitely not recommend your agency!!

I had to cancel my trip due to a broken hip. When my trip was booked last year I was assured that I would either receive a 100% refund or the amount paid would be held for another planned trip. To my surprise, that is not what is going to happen and this app gets to keep my money. Sorry doesn’t cut it when you work hard to save money to spend in your retirement. I will NEVER book with this company again. It only took over 1 1/2 hours on hold before I could finally speak to someone. Think really hard before you book with this company. Apparently you cannot trust the agents that book your trip because I always pay extra for insurance that didn’t appear on my reservation. My mistake for not double checking. I gave the agent the benefit of the doubt that he was competent.

We picked the Superior package for Greece and I had read reviews regarding issues with trip and poor customer service. Well I experienced it for myself. The first hotel we got to in Athens was in a shady area with homeless people and drug addicts lurking outside… we were told we had an upgraded room and given keys to a tiny room with a small bed and a window with a wall outside. When I went to front desk I was given a tour of two rooms, one a normal holiday inn type of room for an additional 25 Euros and an executive suite for an additional 100 Euros. I picked the room for a total of 50 Euros for two nights. Told them I would want the same room when we returned after a night of traveling and was charged the additional 25 Euros. Everyone in our group was given the same room as us for no cost. We were also asked to pay 25 Euros again when we returned after few days of touring and this time we refused to pay and the hotel staff was rude. Rest of the rooms in other places were average and ok. I requested this app to issue a refund of 75 Euros we paid for three nights for an average basic room even though we picked ‘Superior’ package. Shady shady shady.

This trip was a total disappointment. Upon arrival in Istanbul, we were told by the transport company who was to take us to our hotel that this app had not paid them & that transportation could not be provided. It was finally straightened out & we were eventually taken to the hotel. No one at the hotel to greet us, no one to talk about the upcoming tour & no apologies from this app
The major problem with this tour was that it was run by Euroriente NOT this app. This company is a huge provider of tours in Turkey & they are about quantity not quality.
Most of our time was spent on a tour bus. Food stops were very rarely at nice cafes to enjoy local cuisine. They were at gas station rest stops. We were continuously taken to places that tried to sell us goods…carpets, jewelry, leather goods, Turkish delights, ceramics. We got to our hotel at 7 in the evening & up on the bus by 7 am. We were at the Agean & Mediterranean and never stopped in a town to enjoy. Just a short tour of ruins and then back on the bus.
The best tour I took was thru Airbnb experience as I had an extra day in Istanbul
Save your money and do not take a tour of Turkey thru this app. Our fellow passengers on this tour felt the same way & many of us had travelled with this app to other destinations. Every one of us felt this tour was terrible and we would never travel with this app again I would recommend a different travel company to Turkey.

We just returned from the trip from Madrid to Barcelona. Our accommodations and tours were very good. Our guides were knowledgeable and friendly. Octavio was our guide for 4 days, and we enjoyed our time with him.
My feelings of the trip are mixed. We saw many things we likely would not have found on our own. However, I feel we were over scheduled with not enough time to see things or shop along the way. We were hurried along to stay on time. For example, when we were in Valencia at the biggest market in all of Europe, we were given 20 minutes to shop. There were many more hours spent on the bus than I expected, and meals at truck stop sort of places along the way. Also, considering the many hours on the bus, there was no bathroom facility on the bus.
While the brochure mentioned we would arrive at a town with time to shop or check out restaurants, it was too late when we got there to see or do anything.
The value of the trip was very good and well worth what we paid. More free time or opportunities to take a break during a tour would have made the trip more enjoyable.

This was a totally different experience then my Egypt trip. The company that this app subcontracted out to handle this trip in Greece, Akron Travel, was pretty bad. There was very little communication or poor communication. You would just get dropped off and informed about things later or had to figure it out yourself. The accommodations in Athens were not even comfort. Santorini was the best because it was centrally located. Mykonos was a nice hotel but it was very far from town and the cab rides were $25 each way. We still had a good time and met some fabulous people, but we’re very disappointed in many things that transpired on our trip. I would not recommend this trip through this app try another company!

Overall a great experience! However a few things I would have changed. On St Patrick’s Day, a viewing of a parade would have been perfect. We saw the Cliffs that morning and were supposed to go to into limerick. We skipped all together. So disappointed that we missed festivities on one of Irelands most popular days. Second, In cork I would like the option to go to Blarney for an up charge. We stayed in Corks city centre for 3 hours and nothing to do. Those 3 hours could have been viewing Blarney Castle.
Other than that the tour was great! Tour guide Stephen was personable and our bus driver Jerry was amazing also!

Basic city tours provided by Exotica were good overall. However, the guides were not fluent in the English language. Another fact to note was that individuals had to book many extra excursions to fill their day to enjoy each country. The additional excursions were much more expensive bought from Exotic then if you buy them through the tour guide directly. A big drawback for Exotica was that we were on our own the entire time. Their was No welcome meeting, gathering or dinner to introduce us to our guide or give us an introduction to the country. We met other Exotic travelers on different tours and some were in our hotel and others were at different hotels. It would be nice if we traveled as a group and stayed at the same hotel(s) since we did travel on most of the tours together. We spent at least one hour before each tour picking up passengers from other hotels and in Argentina the bus driver/ guide( Exotica) would not drop us off back at the hotel where we were picked up but had 3 dedicated drop off stops where people would have to take a taxi back to their hotel.

We took 23 days tour of South America.
We have never used this app before and we were not sure what to expect. Our trip was outstanding.!
All the hotels and accommodations were wonderful. The representative of the company always was waiting for us at the airport. They took us to the hotel and picked us up for all the excursions. I could not be happier with their services and how reliable they are. I was always contacted by a representative from each country and they gave me an itinerary when we meet and explained everything. One time we had a plane cancellation and this app did a great job accommodating us with a different plane and free lunch at the airport. We will definitely will use this app again.

I just got back from Italy. We went to Rome, Florence and Venice. The hotel in Rome was kind of far from everything and was a three star hotel. The hotel in Florence was also three stars. The hotel in Venice was a four star hotel. It was across from the train station to Venice. They all provided breakfast in the mornings, which was very nice. The trip was organized and we had lots to do. We had different guides who knew much about what they were showing us and it was enjoyable. in Rome we had to take a taxi a lot. It would’ve been nicer if there was a shuttle or a bus to take us places. Altogether, we had so much fun and I would take another trip with the company again. The price was reasonable too.

We recently did Portugal trip with Exottica, we started our trip with open mind not really knowing what to expect. Exottica team did such an organized trip that they set themselves a class apart from day one. From organized pick up from airport to hotel and the pick ups everyday was outstanding, our tour guide was so well informed- Eduardo santo- he kept the entire trip lively giving us valuable information about the place and engaging us in meaningful conversation and making us feel comfortable the entire trip . Every location we stopped was well thought of and planned. We also had ample time to explore the place on our own. Overall an excellent experience and I would recommend !!

Loved the trip to Italy, starting in Rome and ending in Venice. 3 hotels, 2 pretty nice w/comfortable beds and very good breakfast. The 3rd was outside Venice and ok but not great. No a/c, wifi wouldn’t work, apathetic staff. Beds were fine and breakfast was good so still not bad. The optional excursions and stops in quaint little towns along the way were fabulous! Tons of walking and fast paced on the guided tours that were so informative and our guide Lisa (Lee-za) made the whole trip seamless, took amazing care of our group! If you need something after booking it takes some time to get through to this app, but we would definitely use them again.

My husband and I returned from Portugal and it was simply amazing. We are so grateful we booked through this app! Everything was well planned and structured for time. You will have people in your group who may not be respectful and care about time and be late and say well I paid for this trip but do not realize that the others have paid just as well. I lose my patience with those types of people. Antoine our guide was fabulous and and very transparent about everything, it is people who chose not to listen or care about time! Overall the experience itself with this app was amazing and my husband and I stayed extra days in Lisbon and were able to navigate by ourselves due to the great tours by Antoine. We have already booked our next adventure with this app!!

We recently retired and have a bucket list of adventures to check off. We looked at Perú, for Machu Picchu, through this app and Ecuador for the Galápagos came up also. Since we were flying all that way for one why not do both. The trip was amazing and flawless on Exottica’s part. Excellent guides, who were passionate about their country, in every area that we visited. Met other travelers who were on the same tour, who had booked previous trips with this app, that gave us information on other places to visit. We would defined book through this app again!

Thank You this app
Dennis and Margaret

This was my first tour ever! Our driver Adrian was awesome and went out of his way for us! The tour guide Joan Greene was so knowledgeable with history and all kinds of local information and tidbits! She was funny made us laugh and had a beautiful voice and sang to us! We even had a limerick contest which I won!!:) my only complaint was being on a tight schedule which since I never was on a tour I wasn’t used to that! The bus made plenty of stops for photos etc
I can’t wait to go in another tour! I give both Joan and Adrian a10 out of 10! They were terrific and enjoyable !

This company did an amazing job. They did all the planning and organizing. It was very rushed and the groups were big, but that’s not a bad thing. We made some amazing friends I know I’ll stay in contact with for years to come. The places we went were true treasures, the people were so kind and explained everything in great detail. And then we got stuck, but this app took care of everything and got us home with little delay. Just a terrific company that knows how to gets travelers to the sites. I’ve recommended this company to all my traveling friends.

It was a great experience to travel to Turkey and visit all the historical places with our guide everything was so organized and made us feel special. We loved shopping in Turkey and bargains everywhere we visited the bazaars and couldn’t believe my eyes of how many people were there. The weather was cloudy and rainy most of the time for the first week of may but did not stop us from having fun. Most of our hotels were amazing and some were not. Overall we loved our trip and learned a lot about Turkey we had a great time. Thank you❤️

Just got back from our 1st trip with Exotica to Portugal and we enjoyed every minute of it. Exotica did everything they said they will do from picking us up at the airport on time the day we arrived to dropping us off at the airport the last day, and everything in between. Bus was on time every morning at the hotel to start the day as scheduled, tour guides were great , we had plenty of free time in every stop and all our stops were fantastic. We will definitely use Exotica again for our next travel .

We had a wonderful time, hotels were good, staff was great, the guides - Andre, was excellent, he joined on 11/9 due to personal reasons but Exxotica arranged two different guides , 11/7 was Matthew and 11/8 we had a Nunu both were great people, knowledgeable, friendly people!
We learned the Portuguese culture, life style!
Only problem we had with the Portugal airline, they were very strict with their luggage policy, this is a international travel, at least one bag they should give free for check in , if not free then should charge minimum of $50. Their charge was 117 one way, this was ridiculous and taking advantage of the travelers!
We would recommend others certainly also we would consider this app for ourselves in future