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Neural Cloud Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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Developer: Darkwinter Software Co., Ltd.








3 Most reported problems 😔💔

4.7 out of 5

Stick to what you’re good at

2023-07-24

by Sparrow109

what kept people playing GFL1, despite the redundant gameplay, was the T-doll designs in reference to their namesake weapon. The “Guns” made the game. While this entry doesn’t languish in gameplay it lacks the guns aspect almost entirely aside from a few callback characters, or callforwards considering this is a prequel. And the same goes for exilium. In short this franchise works best when turning real steel firearms into cute girls that you then build an army out of. It’s just such a shame they’ve neglected to improve and update the gameplay from the first iteration that made the franchise, and instead opted to make three separate titles 2 of which are lacking in the “GunGirl” department greatly and instead lean more into the Arknights sci-fi aspect, and the other which has a drastically different art style and plays out like fan-fiction.

Squeezing global customers

2023-07-31

by Northpaul

Yet another CN game trying to cash grab global players. They are releasing a unit 6 months early that will invalidate previous units. A must have limited character that was meant for the anniversary. Released now simply to fomo people into opening their wallets. I’ve supported this game through the banner schedule changes and hoped that was the worst of things but this is over the line. Sad to leave since the game is fun, and good story but they clearly respect underhanded methods to squeeze customers over telling their story well (since the banner changed also mess up the storytelling). People said Mica was a company the really cared about telling their stories but I guess that is only for CN players.

Attention devs

2023-08-07

by Stalinfalcon

You have 2 major bugs. 1) your monthly pack is not crediting my account and has not for over a week. 2) On iPhone, your customer service page does NOT fill when I type. I am unable to send you a ticket regarding this major IAP problem.

Therefore, I am escalating this issue to the entire public as a warning to not spend any money on your game. If you respond to this 1* review, do NOT tell me to go to customer support - I just told you in point 2 that your customer service page is bugged.

When you resolve this issue, I will gladly change the review to 5*. The ball is in your court.


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