Contact MyCoach Support

by SammyCro

I gave this app a try under the impression that the 14-day free trial would have been honored. This was not the case, I was charged and when I tried to get reimbursed since I’m still in my trial period, their reply was “We can only offer refunds, when it meets our T&C's, we offer a strict policy on this to keep a level of fairness across all members.” What??? How about false advertisement when you claimed to offer a free 14day trial??

Besides the misleading “free” trial - I tried the app for a couple days and was NOT satisfied either. I didn’t not find it user friendly and was actually looking for a more comprehensive nutrition section.

Please don’t advertise your free trial when you will not honor its terms. Very disappointing, shame on you!

by Shay Set

Big MCS fan for years. Love their programs and if you follow them you will see results. My only issue is with the functionality of the app itself. I understand these things take a long time to stand up and then fix issues as they come along. And I wouldn’t typically leave a review for simple bug fixes but the support link takes you straight to the sign up for MCS page and I’m already a member. Few bugs/issues I’ve seen:
-When the sound on the program instructional videos works it automatically interrupts whatever you’re streaming even if you don’t need to watch the video to know the exercise.
-Currently none of the instructional videos in the program that I’m in have sound if you wanted to hear
-some of the exercise titles are so long that you are unable to read what they are and instead you have to watch the video with no sound to know what the move is, which isn’t always needed. Most supersets you can not see the actual exercise title
-The calendar dates in the instructional program that I’m in right now are not correctly synced up to the actual days of the week.
-and lastly, and probably my least favorite issue, is currently I’m unable to check off that I’ve completed an exercise and I’m unable to check that I’ve completed a program for a specific day I’m also unable to add what weight I am using which is causing my reporting data to be false leaving me unable to track improvements.

by Ginalynnsutton

Highly recommend for people looking for a great community of people who enjoy living a healthy lifestyle in their private Facebook group! Coach’s are active in the group which I find to be great! As for the app it’s self; you can choose programs that are based on the goals your working on. I like there are different options depending on the support you need within that app as well. The free option is great for starters until your ready to commit to more. Special thanks to the coach’s for sending me the “My Protein” package per their Facebook giveaway! Thanks Again!