Moonai Status

Last Updated on 2024-03-27 by Moonai

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Have a Problem with Moonai - Period Pain Relief? Report Issue

Common Moonai Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Moonai app on iOS and Android devices. Solve all Moonai app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Moonai iPhone Issues and Solutions

Moonai iOS app crashes, not working, errors
Moonai iOS app network issues
Moonai on iOS has black/white screen

Moonai Android App Issues and Solutions

Moonai has errors/crashing/not working
Moonai server network connectivity issues
Moonai has black screen

Moonai iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Moonai app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Moonai app crashes or not working on Iphone (iOS):

Close and restart the Moonai app on iPhone
Update Moonai app to the Latest Version for iOS
Uninstall and reinstall Moonai iPhone app
Update your iPhone to the latest iOS version

Fix Moonai on iPhone unable to connect to server/internet connection issues::

To resolve Moonai network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Moonai black/white screen (blank screen) on iPhone:

Follow the Moonai iOS app troubleshooting guide Here →

Moonai Android App Issues and Solutions

Fix Moonai not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Moonai app issues:

Force Stop the Moonai App
1. On android, goto "Settings" » click Moonai app. » click "Force Stop".

Update Moonai to the latest version on PlayStore

Clear Moonai App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Moonai app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Moonai.

Fix Moonai unable to contact server/ Moonai internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Moonai » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Moonai » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Moonai on android.

Solve Moonai black/white screens issue on Android:

Follow the Moonai android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Moonai, developers of Moonai.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Moonai Website

Privacy Policy: https://www.moonai.es/app-privacy-policy

Developer: Moonai

About this app

Improvement of mental health and chronic menstrual pain management (PMS included) with personalized relaxing sounds and educational content to boost your productivity, rest, and sleep, all synchronized to your menstrual cycle phase. Neuroscience-based and Cognitive Behavioural Therapy (CBT) approach combined with ambient-drone soundscapes designed with love by our handpicked music producers & scientists.

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