Contact Mastodon Support
Company Name: Mastodon
About: Mastodon is the largest decentralized social network on the internet. Instead of
a single website, it’s a network of millions of users in independent
communities that can all interact with one another, seamlessly.
Mastodon Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Mastodon. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Mastodon. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Good start, minimal experience
by Elenners
The app has a clean interface but is missing the local and federated timelines so it's not a full experience and would be useless for a new user. It also is missing customization features seen in other iOS Mastodon apps, as it just has a basic light or dark theme. Not worth switching to at this time.
New User Un-Friendly
by 186839erunnn86352728
I downloaded this app as a brand new user of Mastodon, and I am totally confused. I can’t search for any servers—only hashtags and people. How am I supposed to look for people to follow if I don’t even know what servers I want to follow? It would be helpful to have some sort of tutorial or help setting up new accounts via mobile.
Meh.
by GummyKibble
It’s pretty and I want to like it, but it doesn’t (and won’t) support viewing the local timeline. What’s the point of a client that won’t show you what other people on your server are saying? Without this, Mastodon instances have all the personality of an email server. There are other, better clients to choose from.
Have a Problem with Mastodon? Report Issue
Why should I report an Issue with Mastodon?
- Pulling issues faced by users like you is a good way to draw attention of Mastodon to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Mastodon customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mastodon.
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