Contact Cove Support

The whole concept is great but the actual process needs lots of improvement. It’s nice that you can get treatment for migraines without an in person appointment. The neurologist was great. My issue is that the whole program wasn’t clearly explained anywhere. I went into the consultation with very little information. After the consultation, I had to reach out to customer service because no one explained what the next step was. Which I got explanation from but then nothing happened. I did the consultation and agreed on a treatment plan but no prescription or treatment plan was sent. After reaching out yet again, the treatment plan was finally submitted and the prescriptions sent. I got the prescriptions relatively quick. But another problem I ran into is that there’s a missing supplement which I paid for. These supplements are pretty pricey. Now I’m at it again with customer service to see where the missing item is. Of course it says the package was delivered, but the one item is missing and not in the package. Out of three items ordered, only two were delivered. Overall, it’s a great concept, but really disappointed in the process. It hasn’t been as smooth as I’d expect.

I’m not quite sure why I’m having so many issues. When I report a migraine, the tracker only shows that current one. No records of past migraines of the month. When I go back to look at the only one, it’s very hard to see. All info is “on top” of each other! Please help

The Cove app has been so helpful for tracking my migraine and messaging my doctor. Very easy to do on an app rather than website and I love being able to have that convenience. I’ve tried so many migraine tracking apps in the past and this one is definitely the easiest to navigate.