🏷️ About: Nielsen Meter Companion For invited study members only The Meter Companion app is intended only for those who have been invited by Nielsen to participate in a study. It is not for use by the general public and will not work without valid login information provided by Nielsen.
A big technical issue is that NielsenMeterCompanion doesn’t work if your phone is in low power mode. The problem with the entire program is that they won’t stop calling you. You have to wear a meter at all times and it’s clear the technology is lackluster. They also don’t understand boundaries. My wife was being harassed for not wearing her meter when she was at a funeral. I had to sit on the phone for 45 minutes at work reconfirming information I already received. The call center staff are rude and don’t listen when you ask them to stop calling. This program is poorly designed and I can’t believe it impacts media ratings. It’s far from scientific and isn’t professionally done. Retrain your staff. Replace NielsenMeterCompanion.
I can’t get past the login screen for over a week. It just displays a loading circle with the words “please wait…” over the login screen and never moves past it.
I’ve force closed NielsenMeterCompanion , deleted and reinstalled, and it still doesn’t work. Please fix.
I had tried NielsenMeterCompanion once before, then deleted it.
I set it up today just to track what it’d do to my battery. I had closed out of open apps and fully charged my battery.
Checking later, my iPhone’s battery was down to 90%.
I hadn’t used my iPhone, but it reported that the main app running - in the background for 4 hours, 37 minutes - was the Nielsen app.
Good grief. Nope. That’s totally unacceptable.
I guess I’ll just leave my sensor at home when I’m out of town.
Terrible experience, keeps logging me out and then gives trouble logging back in. Fix the logins! I should never have to log back in to an app that’s tracking me. Every other app in the store has figured out how to save state.
Was working great and I loved to use it to find out meters. Now no one in my household can even get NielsenMeterCompanion to open anymore. It’s just a blank white screen. Super frustrating when you’re trying to find your meter and can’t
Lost my meter and went to use app to find it. I was greeted with an infinite loading screen for over 30 minutes and just gave up trying to find meter when it’s 11:30 at night. It’s just inconvenient having an app so inconsistent.
NielsenMeterCompanion forced me to turn on location to always. Within 2 hours of my phone sitting on the table, my phone went from 90% to 0%. How is NielsenMeterCompanion supposed to be useful if it basically requires me to be plugged in 24/7 to work?
App was working well for the most part until the 3.0.0 update. I can no longer login to NielsenMeterCompanion . I’ve tried uninstall/reinstall, hard restart, fresh install on my phone. It just loops back to the login with an option to continue.
Not sure what NielsenMeterCompanion is doing when it just looks like it’s working to open or opens to a blank page. Had issues before but those were quickly resolved, but this has been over a week with no change
I have been trying to log into my app and every time I attempt it tells me please wait and shows me loading screen and it just stays like the entire time. Then, when I exit NielsenMeterCompanion to refresh it, and then it’s blank after that I am trying to check and make sure my things are synced
This is an atrocious organization and your experience will be a nightmare. Block their number, send their trash back, and move on with your life. Otherwise, they WILL lie to you, they won't pay you, and they will never ever stop spamming you.
Update: I've already spent too many hours on the phone with this manipulative, disrespectful company and I have no intention of wasting any more.
They will call you everyday multiple times a day. THEY DO NOT SEND THE CORRECT AMOUNT OF MONEY. they tell you wear it and first month you get 100$. i got 20. they have interrupted so many meetings i just had to block the number because adults cant have their phone on DND 24/7. the staff are disrespectful and made a point to never learn or say my name right despite my multiple conversations. whoever is in charge of Socal panels should be fired.
Trying to use the contact us or send feedback sections don't even work because the keyboard blocks the way to send messages. Tried to copy and paste and it's useless. Needs a hide keyboard button or put the send button at the top. Also I don't want to share my location and low power mode is important for me to keep my battery running all day. Very flawed system.
They call everyday several times a day. They sent all of this equipment had three of us set it up with multi steps, they called everyday. Three days later my daughter didn’t have it on for three hours while sleeping and they were calling. Then they said the program was over. They are sending back a return box and they let me know the program can end anytime. So, zero compensation and plenty of effort and electricity used.
Tried to set up the new equipment and found it to be extremely difficult. I tried to set up the hub in every outlet in our house with no success. Then I spent over an hour on the phone with a customer representative and still couldn’t get the equipment to work. Then I was told that I must put their app on my cell phone…. Even their app wouldn’t load properly.
Now the representative is sending new replacement equipment.
Maybe they should bata test new equipment before sending it out to their customers.
There was a point where I want able to login again, and it stop sending my data
Tho I reported it thru phone never got it to work and they finished my collaboration with them
Upgraded my phone to iPhone 16 pro max on iOS 18. Now it won’t log in. Password is correct but NielsenMeterCompanion just spins and then kicks me back out
Today’s app update signed me out and it’s impossible to sign back in. After entering my credentials, the screen doesn’t respond. When I close NielsenMeterCompanion to try to sign in again, the please wait spinning wheel just spins forever. I even deleted NielsenMeterCompanion and reinstalled but same issues. Hopefully they fix whatever is happening so I can sign in again.
Can not log into NielsenMeterCompanion , just a spinning circle that never stops. Have not been able to access for several days, maybe a week or longer. Clearly and issue with most recent version
Helpful
Nielsen Meter Companion does not appear safe based on available data.
JustUseApp Safety Score for Nielsen Meter Companion is 0/100.
This assessment is based on our NLP analysis of 209 user reviews.
Combined with the app store average rating of 2.2/5.
Nielsen Meter Companion does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Nielsen Meter Companion is 0/100 .
This conclusion is based on analysis of 209 user reviews.
For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation, continually developing new ways to answer the most important questions facing the media, advertising, retail, and fast-moving consumer goods industries.
Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge.
Nielsen is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.
The Meter Companion app is the best way to get your media-choice data to Nielsen.
The Meter Companion app is intended only for those who have been invited by Nielsen to participate in a study.
