Hélia Status

Last Updated on 2024-07-05 by Loic Salanon

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Common Hélia Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hélia app on iOS and Android devices. Solve all Hélia app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hélia iPhone Issues and Solutions

Hélia iOS app crashes, not working, errors
Hélia iOS app network issues
Hélia on iOS has black/white screen

Hélia Android App Issues and Solutions

Hélia has errors/crashing/not working
Hélia server network connectivity issues
Hélia has black screen

Hélia iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hélia app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hélia app crashes or not working on Iphone (iOS):

Close and restart the Hélia app on iPhone
Update Hélia app to the Latest Version for iOS
Uninstall and reinstall Hélia iPhone app
Update your iPhone to the latest iOS version

Fix Hélia on iPhone unable to connect to server/internet connection issues::

To resolve Hélia network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hélia black/white screen (blank screen) on iPhone:

Follow the Hélia iOS app troubleshooting guide Here →

Hélia Android App Issues and Solutions

Fix Hélia not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hélia app issues:

Force Stop the Hélia App
1. On android, goto "Settings" » click Hélia app. » click "Force Stop".

Update Hélia to the latest version on PlayStore

Clear Hélia App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hélia app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hélia.

Fix Hélia unable to contact server/ Hélia internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hélia » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hélia » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hélia on android.

Solve Hélia black/white screens issue on Android:

Follow the Hélia android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Loic Salanon, developers of Hélia.

About this app

L'application this app vous permet de consulter tous les codes (code civil, code pénal, etc. ), la constitution, la déclaration des droits de l'homme et le Journal Officiel de la République Française. this app est une application indépendante qui utilise les données mises à disposition par Légifrance dans le cadre de l'Open Data (Données Ouvertes). this app n'est aucunement lié à Légifrance ni à quelconque service, institution, entreprise ou organisation. Les données sont mises à disposition via this app à titre purement indicatif.