Contact Port City Support

by Jepaul

What? Well, the game ain’t broken but I hate opening it up now. Before I could see all the cities on the left and easily go between them. Now, there is a world map that I have to scroll through or move through to find the city I want. Just look at my, and what I’m sure is the majority, play and active time sense that change. Goodness…. I’ll be checking back in every few days to see if they revert back to the old method of moving through cities. (I’m sorry to the graphics or guy that was so excited about showing a world map) Update again to the Dev who keeps asking me go change my review. You have broken the game for me. It is arduous, cumbersome, frustrating, annoying, and down right rediculous to play now with this new global map and trying to navigate between cities. Update: no developer I will not update my review. I have not played the game since the new world map portion was introduced. It is too difficult to navigate between Ports easily and quickly. Update to Dev #2: No, I will not update my rating until you change back the global map that makes it slow and cumbersome to move between ports. Update to Dev #3: I’m sorry I stand explain myself better. There is not an issue with my game. It is working fine but you made it worst when you updated to a Global Map that I have to scroll around on between cities. Previously all the ports were listed on the side.

by Codeman36832689

Lots of reasons like asks you to have 123 of something to complete task..but only makes 120. So now I have to take the time to make another 120 for just 3 and then I have to store them, which takes up space or delete them ( and every time I do that they put that item back up but never if I keep it) they just want you to spend money. Takes to customer service and told me they won’t do anything because they feel it’s fine, aka we make money and don’t want to make it enjoyable for you. Deleted and won’t play if of this companies games.

by Syren22

This game is absolutely fun until you run into glitches and cannot continue. I wrote to them about the first gems disappearing glitch, but there doesn’t seem to be a way for them to respond. I keep checking in my settings area where I sent my message to support, but no response. Now I have run into issues with not being able to access the screen to collect my rewards and all other jobs are saying cannot access area. I have reloaded game as well as tried their suggestion to deal with this glitch, but nothing seems to help. I am at a point where I cannot continue. But I absolutely loved this game up until this point. Ok. So waiting one day seemed to let me access my finished rewards. I am upgrading from a one star bummer, to four. I know the developers are working hard, i do wish there was better communication.
Updated april 11, 2024. Looks like they fixed the last issue although no communication. But now the glitches are I have to reinstall each time I want to go to the Suez Canal, otherwise it says cannot go at this time. Very bummed. Game is pretty cool except for this current problem right now.