Amie Status

Last Updated on 2025-02-27 by Amie GmbH

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Common Amie Problems & Solutions. Troubleshooting Guide

Table of Contents:

Amie iPhone Issues and Solutions

Amie iOS app crashes, not working, errors
Amie iOS app network issues
Amie on iOS has black/white screen

Amie Android App Issues and Solutions

Amie has errors/crashing/not working
Amie server network connectivity issues
Amie has black screen

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Amie iPhone Issues and Solutions

How to fix Amie app crashes or not working on Iphone (iOS):

Close and restart the Amie app on iPhone
Update Amie app to the Latest Version for iOS
Uninstall and reinstall Amie iPhone app
Update your iPhone to the latest iOS version

Fix Amie on iPhone unable to connect to server/internet connection issues::

To resolve Amie network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Amie Android App Issues and Solutions

Fix Amie not working on Android, crashes, errors or is unresponsive:

Force Stop the Amie App
1. On android, goto Settings » Amie » click [Force Stop]

Update Amie to the latest version on PlayStore

Clear Amie App Cache and Data:
1. On android, goto Settings » Apps » Amie » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Amie.

Fix Amie unable to contact server/ Amie internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Amie » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Amie » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Amie

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