Contact S Miles Enduser Support
Company Name: Hoymiles Power Electronics Inc.
About: S-miles Enduser is a mobile application developed by Hoymiles especially for
owners of distributed PV power plants, which can absorb the operating data of PV
power plants from S-miles Cloud. There are more functions, such as module-level
monitoring, real-time data display for both plant-level & module-level as well
as daily, monthly, annual, and total energy display.
S Miles Enduser Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: info@hoymiles.com
Website: 🌍 Visit S-Miles Enduser Website
Privacy Policy: https://m.hoymiles.com/platform/html/privacy_en.html
Developer: Hoymiles Power Electronics Inc.
3 Most reported problems 😔💔
The worst
by Deucebigalo72
This app does not read in real-time! My installer’s did not lable my panels in sny order that follows anything on this app or the paperwork I received, I have snow on my panels snd figured I would try to figure out what panel is what according to the app, as I uncover one by one, im lucky to see a change after about an hour from the cloud, as for logging in locally, I was never provided a login or password for the DTU-Pro. This ehole system is a joke!!!
Needs a lot of work
by Jrivera91
The app just doesn’t provide much useful data. There is no way to see historical daily/monthly/yearly energy (kWh) production. You can only see the current day total kWh production, the next day you lose that. You can se historical power graphs that don’t give you any aggregate info. I would like to get the option to see total kWh produced daily/weekly/monthly etc, is the most importante metric.
Not as usable as it should be
by Bl4ckflip
Only shows what you’re producing every 15 minutes or so. Kind of useless if I can’t see what I’m making currently. It needs to show what I’m pulling from solar vs what I’m pulling from grid. With how much I paid for my system, this app needs to be way better.
Have a Problem with S-Miles Enduser? Report Issue
Why should I report an Issue with S-Miles Enduser?
- Pulling issues faced by users like you is a good way to draw attention of S-Miles Enduser to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a S-Miles Enduser customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using S-Miles Enduser.
