Kura Sushi Reviews

After calling the restaurant and being told by a worker that the only way to get on a wait list is either via KuraSushi or by physically coming to the store, we opted to try KuraSushi . They mentioned they have lots of international customers and it works all the time. Once signed up, you have to add your phone number in order to join the wait list, but they will not allow numbers outside the US (including Canadian numbers). This basically renders KuraSushi completely useless otherwise and we had to drive way out of our way to go to the restaurant to get on a wait list that was over 2 hours long.

If KuraSushi is the only way you want to interact with your customers, try actually employing people who know how it works and fix the experience as it’s completely garbage.

I recently placed an order for delivery using KuraSushi . Once I submitted my payment info, there was no email confirmation and no text confirmation that my order was received. I had to call the restaurant to check it was received, and there’s no way to make contact with the delivery person since they’re from Doordash apparently. I realize I ordered late in the night, but still KuraSushi is mediocre. Ordering through KuraSushi simply takes you to their website instead of handling it all within KuraSushi . I will be deleting KuraSushi after my delivery is received. Please do not waste storage space and data on KuraSushi.

Tried to use the order function on KuraSushi . KuraSushi opened but the order function never did. Kura has awesome sushi but not so good app developers. -Note this resolved itself later the same day. Seemed to be a website issue rather that KuraSushi itself. Giving KuraSushi three stars for now since I won’t try the order function until my next sushi order ( perhaps next week).

I live 35 minutes away. Called to see if I could reserve a spot then found out I had to download KuraSushi and join a waitlist. It said there was a wait time of 15 minutes, so I left right away. When I got here they said that it expired 15 minutes after I was called, and that I had to join the waitlist again, which was now 90 minutes.

I didn’t remember the password after getting a new iPhone. Or for some reasons, I couldn’t login. I clicked forget password. It said it would email me so I can reset my password. I didn’t get any emails from the company. Unable to login or change password. Please advise!

Drove an hour from the house to eat at this restaurant. Got on the waiting list 20 mins before getting there it said approximately 24mins wait time. Got a text 7 mins later saying that my name was being called and by the time I got there I was deleted off of the waiting list and the new wait time was over an hour! This is the second time this has happened to me and I will not go back!

The waitlist works just fine but my reward points aren’t going through KuraSushi . So I miss coupons all the time. They need to fix this. When I do have coupon to use, it doesn’t go through their system at the restaurant anyways sometimes.

The staff uses this waitlist religiously but the time you’ll actually be on it is hard to predict. It’s hard to plan if it says the wait is 50 minutes and then you're called 5 minutes later. Also the delivery is very expensive but takes forever. Kura should just go on postmates.

I’m trying to reserve a spot on KuraSushi for the waitlist and it’s saying it’s unavailable. I can’t even order online through this new app. I’m not going to drive 20+ minutes to then wait 2 hours for a table. KuraSushi is there for a reason. Please make the fixes needed soon. I’ve been trying to get a table for a week.

Downloaded KuraSushi for the waitlist feature which is very flawed. It gives you an inaccurate wait time and therefore you will probably lose your spot. And the coupons expire after around 2 weeks which seems kinda unfair.

live 5 minutes away so i figured id leave when there were 3 parties ahead. The wait was supposed to be 50 minutes with 10 parties ahead of me. The online wait went from 5 parties to “you’ve been called 1 time”. Not a chance that’s realistic. Wasted an hour and a half waiting... disappointed...

Kura told me to download KuraSushi to use their virtual waitlist. After downloading, I had to make an account. Name, phone number, email, text verification, etc. The whole 9. Then, when I went to the wait list section. It says walk ins only. I call them to confirm how long the wait is and they said 2 and half hours. Nah, I’m good b. Y’all some personal info scammers. Du maaaa. Finessed me for my information! Not cool man.

If you want to say the restaurant had bad food or waiters, do it on their Yelp page or something, this is for KuraSushi .

What’s the point of advertising your app to be able to take waitlist then only to take walk in only in most northern ca bay area locations? It’s ridiculous. Also the point expires? People don’t go to sushi every two weeks so it’s a waste of points accumulation. There’s never coupons, all i get is promotional emails. KuraSushi is awful. Please improve it.

Been to various locations and about 25% of the times the “points” never applies even after scanning and there is no way to add the receipt back on yourself. So you don’t really get 5 off 50…

sometimes it takes 2x more time waiting, but sometimes they tell u that waiting time is 60 minutes, but the line gets forward and you spot is ready in 25 minutes and u are NOT there! What is the point of that waitlist if it does not guarantee anything!!!! Allow people to simple reserve a table!

My initial wait time through KuraSushi was 2 hrs. In less than 20 minutes I was asked to come to the table in less than 15mins. I tried callin but the folks in Pleasanton weren’t responding. Could do better in regards with KuraSushi so you could refrain from spoiling our plans and wasting our time.

App is useless, they don’t honor the waitlist in person. We arrived at given time, the host asked us to wait 15 more minutes, when we came back 7 minutes later, the table had been given to someone after us and we were asked to wait again. What is the point of KuraSushi!

I joined and spend $168. Server scanned barcode and had a whole conversation about it, but app doesn’t show any points. What a waste of time. I should have received $15 in rewards. There’s no customer service option like regular apps, no one to resolve my issue. Want a waste of my time.

Went to the Cupertino location and wanted to use KuraSushi for both coupons and get my dishes counted toward future rewards.

Ok, except because I had Verizon I couldn’t get any reception and thus couldn’t use KuraSushi at all.

How the heck am I supposed to redeem these coupons then?