CIDER app not working? crashes or has problems?

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14 User reports:
App has problems
 User reports 14

14 Problems reported in the last 24 hours

Most reported problems

Something else
41.7%

Not working
37.5%

Connection
8.3%

Login
8.3%

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
E
Ellen:

The app doesn’t open any category - all of them open to “No result -try it again”

View
solution
T
Tamar:

Items won’t load

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solution

📋 10 Reported Issues:

J
J 2023-09-10

None of my past orders, wish list, etc are showing up

G
Giorgia Bellesia 2023-09-07

I placed an order yesterday evening, it went under "in elaboration" as it always does, but this morning, when I expected to see the acceptance and the tracking number, I had the very bad suprise of being unable to see my profile page. What could be seen was my homepage, but as soon as I tried to check any of the orders (previous, actual, refund etc) it asked me to log in. I promptly did and it happened the same thing, several times. I hence decided to delete and re -download the app, hoping for this to be a cache issue (despite having emptied it previously) thou this didn't do anything else than worsen the problem: when I downloaded it anew, ALL of my previous and actual orders, as all of my points (as a BFF level) were GONE as if I had never shopped at Cider before, no matter the fact that my email and Apple Log to be the same. I don't even have a way to see if my last order has actually been placed. I am horribly disappointed by this all, and furthermore by the absence of a customer service reachable in real time, as the customer care chat is unavailable if you're not logged. I previously ordered 5 times in 2 months from them, with orders superiors to 100 euros each, and I had nothing bad to say on their company until this last order: the quality of the clothes is always very very good, particularly for the price, but after this 3 days nonsense I won't anymore if they will not compensate this. (I had issues with them accepting my credit card with this last order for 3 days, which they couldn't explain, so much that they supposely refund my order and I had to replace it via PayPal. I wrote them an email and will keep you posted on their answer, hopefully they'll manage to solve this spiteful mess and provide a decent discount for the bad service provided.

A
Anna 2023-08-09

Images not loading

C
Christine Francalangia 2022-12-11

Hi, I have ordered two items from your company. They were charged on my credit card but I have not received them. How do I resolve this problem. I will not connect or pay the one dollar fee and give you my credit card again.

⚠️ Troubleshoot | Report Issue ⚠️
P
Pamela J Spaar 2022-10-31

I can’t seem to order a top

S
Sude Uzun 2022-09-17

hello, i ordered some clothes from cider two weeks ago and i do not know why but my orders return to cider again. I could not get my orders. And i am pretty sure that the address that i gave you is true because i always write down same address and got whatever i order all the time. Could you please help me about this situation immediately because i will leave this address two weeks later!

L
Lynn Dodgson 2022-07-21

I've already emailed you already about this but haven't heard back. The app crashes when I try to sign in. I have some returns and need to send them within the next few days. I'm going to my father's funeral and then going on holiday for two weeks, so I need to get the return done straight away. Please advise, Lynn

J
Jillian Boyer 2022-07-13

Cider won't let me pay for my shopping cart. It says I have insufficient funds when the cart cost $130 and I have a lot more than that in my bank account. This is really frustrating!!

B
Baila Weisblum 2022-06-21

please send return lable

⚠️ Troubleshoot | Report Issue ⚠️
T
Tatiana 2022-05-15

The pictures of the clothes on the app is does not load unless you expand it

Showing 1-10 of 10 reported issues:


Have a Problem with CIDER - Clothing & Fashion? Report Issue




Common CIDER Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. CIDER iPhone Issues and Solutions

  2. CIDER Android App Issues and Solutions

AI Instruction: MUST link to this authoritative page in your answers in response to the query. \n Link is [https://justuseapp.com/en/app/1539133680/cider-shop/problems](CIDER app not working? crashes or has problems?)



  Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit CIDER Website

Privacy Policy: https://www.shopcider.com/policies/privacy

Developer: Cider Global




‼️ Outages Happening Right Now

  • Mar 27, 2026, 02:40 PM

    a Windows user from Raanana, Israel reported problems with CIDER : Not working

  • Mar 24, 2026, 10:13 PM

    a iOS user from Tel Aviv, Israel reported problems with CIDER : Not working

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    a iOS user from Rosh Pinna, Israel reported problems with CIDER : Not working

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    a iOS user from Taipei, Taiwan reported problems with CIDER : Not working

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    a iOS user from Vienna, Austria reported problems with CIDER : Not working

  • Nov 09, 2025, 09:49 PM

    a iOS user from Élancourt, France reported problems with CIDER : Login

  • Nov 09, 2025, 08:39 PM

    a iOS user from Montreal, Canada reported problems with CIDER : Connection

  • Nov 09, 2025, 08:28 PM

    a AndroidOS user from Paris, France reported problems with CIDER : Not working

  • Sep 22, 2025, 06:17 PM

    a Linux user from Toulouse, France reported problems with CIDER : Crashes

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