Contact Emergency Management Suite Support

by Diana Fine

We keep getting false alarms because the action items in the app are not at all clear. To the app developers: Action items need VERBS: for example “See details of current alarm” is more meaningful than “Rapid Alarm.” Even worse, in an actual emergency, I would have to click through several steps to log in and take action. Imagine hearing gunshots in the hall and then having to mess around with this app.

by MAT7191

The previous version of your platform function better. You removed functions such as the comment section when activating an alarm or drill, which causes confusion and problems. Our administrators and first responders used that function to give critical information.

The push notification takes you to the Home Screen, but doesn’t indicate if a drill is happening, which is confusing to users. If you have multiple sites, you have to check your text message (if you received it) to see which site is active, and then switch to that site manually. There is no visual indication of an active alarm in the switch site menu.

There also seems to be a syncing issue that still hasn’t been corrected. Some phones are zoomed in and cannot see all options for accountability.

There is no more visual indicator of new chat, and the chat feature is still buggy after multiple updates.

This new update was a huge regression in functionality.

by Problems27

The updated version of this app is absolute trash. It is basically useless from the administrative prospective. There is no easy way to verify rosters. There are too many issues with the app to list. It’s pretty much useless for any of our emergency drills.