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I’m a Type 1 diabetic and order my insulin pump supplies through Byram. I am running very low on cartridges (they were ordered over a week ago. When I called to check, I was told they were on backorder and should be ready to ship the next day. It’s the weekend, so I asked for expedited shipping. Was told no because it’s not their fault. I asked to pay for expedited shipping. Once again, no, because the order was sent to the warehouse already. I’m hoping I don’t run out of supplies before I receive what I need. There was no type of apology. They don’t care that these are necessary medical supplies, not some luxury item. I regret doing business with them.

I placed my quarterly order in January as soon as I received the previous receipt. The shipment was due on April 8th-I received no shipment notice after one week and had to call to find out where the shipment was… The customer service person informed me that they were waiting for the doctor to respond but one of the requests was received. A few days later I checked the app again only to find out the entire order was canceled!!! I ‘chatted’ with a person who assured me that they would fax the request back to the doctor ( I was in the doctors office) per my request of 15 minutes. They still haven’t received it after 3 hours. The doctors nurse that handles those requests understands the urgency and has even called Byram to try and straighten it out.. Still no confirmation on this being resolved. Bottom line- I will not have my continuous glucose monitor. To me this is simply unbelievable…

This app and the website are both a complete nightmare to use. Every time I need to reorder supplies it’s a game which one is going to work, today its neither. This company is inconsistent sometimes I get a text, sometimes a call, and sometimes a email to remind me it’s time to reorder. It would be nice if at least one of the methods would work consistently. If it weren’t for insurance reasons I wouldn’t waste my time with them. If you have a hour and a ton of patience this company is for you. I have run out of both.