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I have registered my account but it won't allow me to log in. I have also registered my Husband successfully using the safe email address but his passport and phone number. Changing the password just changes his account. How can I retrieve my account without the password or delete my account but retain his and for me to register again. If I am unable to register or retrieve the account can I present my paper documentation at the airport which I believe will just be proof of vaccination and a health declaration

Unable to even register.I believe all info is entered correctly,but a comment,in portuguese, flashes up for two seconds.I am confused as what to do next as I cannot find a phone number or E mail for Madeira Safe.Any help would be appreciated.

Hallo, ich habe mittlerweile 3 Accounts in der App. Leider funktioniert gar nichts mehr. Wie kann man alles löschen und neu machen?

Ich habe zweimal ine Registrierung und möchte nun eine löschen. Wie funktioniert das?

Has anyone actually managed to resolve their issues. I too am unable to retrieve so I tried to set up another account which is now saying my passport number is already registered. I fly in 2 days Thank you

I have two accounts and therefore it’s saying I can see my QR code please help I fly tomorrow

Help I have messed up i have registered more than one and i can't remember where my original application is. I have tried to re-register and it is now saying that my passport number is being used else where. Can you please help, I fly on Monday

I hoping you can help. I’m having trouble getting the QR code to appear for my husbands form. It keeps saying I need to verify the profile but when I try to do this it says the passport number is already in use. Can you advise what I should do? Thanks

Can I delete my madierasafe account details so that I can start again filled it in badly and too early worried I may have fouled things up for ;later.

Like previous comments I find the madeira safe site very difficult to navigate. I have, with the help of my son, managed to register all my details. I have been trying to register my wife without success, surely they could make life a lot easier. We want to revisit all our Madeiran friends that we have grown t know over the years but they just seem to throw obstacles in the way. We are both fully vaccinated and have never proved covid positive so what's the problem?

bonjour, je n arrive pas à modifier les donnees de mon profil je voudrais changer mon nom et mettre mon nom de jeune fille qui correspond a mon certificat de vaccination

Bonjour, Je vous ai écrit sur ce site il y a 3 jours pour vous signaler que j'ai téléchargé mon certificat de vaccination.Voici le message qui apparaît sur l'application ; "Soumis il y a 6 jours, pas encore validé" Que dois-je faire ? Allez-vous enfin me répondre ? Merci et bien à vous, Luc MONNIER

Podemos por favor ter um numero para contactar??? Nao consigo encontrar helplines ou numero. Tried to fill in form for my father with my email address as he doesn't have one, and now every time in go in, it says his details but with my name. Have created an email account for him and now can't use it as already started another form!! How can I delete accounts so I can start over??? They are flying on the 27th!

Same as a lot of people on here, I have downloaded the app and tried to log in but asking for all my person details. When entered it says passport number already in use. I have created an account online and was able to enter all details and got my QR code, but now its says wrong details. tried to change my password and I'm being told my email doesn't exist, however I have received emails! So now I can't log in online or on the app, I'm due to fly on the 27th. Can my account be removed so I can start again from the app? This is added stress i could really do without!!!

URGENT ASSISTANCE REQUIRED. Good morning, I am in need of urgent assistance please. I am due to fly to Madeira tomorrow leaving London Gatwick and 12.50 and I am unable to input my passport details into the Madeira safe website. I have had no luck in being able to contact anyone to try to resolve the issue. Can the account be cleared or reset for me so I can start all over to try get this completed please? I have already successfully uploaded a copy of my negative pcr test along with all of my flight details, it is only the passport number that won’t save and this does not allow me to generate a QR code. I really appreciate your help in advance. Kind regards, Grant Jones.

I’ve tried entering my passport details for Madeira safe and like others I’ve seen on here every time I try to enter these it says my passport details are already in use. I’m due to fly out on Friday 24/9/21 and I’m starting to stress about getting this sorted. Thanks in advance for your help!

I have managed to set up a number of profiles on the Madeira Safe website, but cannot proceed with any of them, because it keeps telling me my Passport Number is already in use. I need to delete the profiles and try to start again, how do I do this. We are due to travel on the 20th of September and I am desperate to get this sorted. I cannot find a telephone number or email address for Madeira Safe !

Please could you help me i have tried to register multiple times! I need to delete and start again.I am flying to Madeira on Monday 20th September 2021 so how do I do this please?

Tried to upload my PCR test results but it wouldn't let me upload them as I had to fill in further details which I did then when I try it says to 'try again in 60 minutes'. When I do this the same message comes up. I fly on Monday 13th. What can I do? Thanks.

I have entered my information and uploaded our vaccine passports and have no response and on the portal it states our certificates are not validated flay in 48 hours and now worried!!

I have managed to set up two profiles and now it will not allow me to complete my details as it says I’d or passport number already logged. How can I delete the profile and start again?

As other people have previously mentioned, I registered yesterday and uploaded vaccination certificate. Today I have been unable to login and when I do it keeps asking me to register personal details which I have now done about a dozen times. When I do this it takes me to a page to submit test results or symptoms, I don't have a test result or symptoms. What can I do and how long does it take to have the certificate validated? My husband submitted his certificate of vaccination yesterday but it is still not validated? Regards Janice Wallbridge

Hello Opened account months ago but did not travel tried to open another but won't let me as says passport number used how do I go can I cancel everything and start again

Concerned that our Covid Passports have not yet been validated . We travel from the UK early on 26 th August 2021. Are we being premature ???

Please can you help me I have registered all my family with great day difficulty, I have ended up with 2 profiles one has all my details I have uploaded my vaccine certification but I can’t get my code as it says my profile already exists what do u do .?

It is also saying 'User has not arrived at destination'

I registered yesterday on the Madeira Safe website and today when I went to put in how I feel, it will not let me log in. I have tried to reset my password and it will not let me. I have found my registration but when I click on the sign in button it just keeps saying Try Again

I have been trying to register with Madeira safe and I keep going round in circles. I now have 6 users. I want to delete the app and start again. I’ve tried to do that but it seems to hold onto all my attempts

WE are due to travel on Monday 23rd. I have uploaded my details for the locator form with no issues, but my husband is having problems. He now has 3 profiles, none of which will allow him to complete the form fully and will not allow him to upload his vaccination certificate or put any details in past the first page. None of the few details he is able to put in are saving. I think we need the officials to delete entirely so that he can start again but there is no help or FAQ on this issue. What do we do if he cannot complete the locator form before we travel?

Can't upload my cov19 pcr test on madeirasafe website. What to do?