Contact Nissan Virtual Key Support

by Rylin_strong

I paid $600+ to have this installed on my Ariya because I don’t carry a purse and hate having to attach a key fob to my phone. With this app you CANNOT walk up to you car and have it recognize your virtual key and unlock automatically (like the keyfob does). The app does NOT control the unlock button on your car. Instead, you have to pull out your phone, open the app, and WAIT and WAIT for it to connect and only then can you hit unlock from the app. I was stuck in a parking garage just WAITING and WAITING standing next to my car and felt VERY unsafe. When I was FINALLY able to get into my car, then you have to hit the “Enable start” button on the app. WHY do I have to enable this every time??!! Why doesn’t the app just keep “enable start” always enabled??!! Do NOT waste your money…the keyfob (although bulky to carry) has MUCH better functionality. This app is the crappiest most useless key and if a keyfob worked like this, everyone would be up in arms. I am now trying to get Nissan to refund me for this absolutely useless aftermarket “feature”. I should have bought a Tesla with this feature already installed and working properly. UGH!!!!!!!

by Ed Proffer

Well my Nissan Virtual Key was installed. Didn’t take me 3 min to find the first major strike against the app. I went to share my virtual key with my daughter and after hitting the Invite New Driver button it prompted me to share my contacts with the app. No flipping way am I letting this random company upload my contacts. So I said no. And in return, poof, the feature of sharing my virtual key with someone is now disabled. Makes no sense that I have to give you contact information for every contact in my address book so I can share the virtual key with one person. What in the world is Nissan and this third party developer thinking? (And that’s putting it mildly.) There’s no technical reason you need access to all of my contacts’ information and you’re not getting it. There’s a principle in IT: you don’t want any more access to systems or information that what you absolutely need. If you don’t follow this principle then you are unnecessarily vulnerable to more problems when systems are breached or fail. Start following this principle or you’ll have fewer customers, and Nissan will sell fewer cars.

by Noguilt

Although the availability of a virtual key was one of the selling points of the Ariya, this version of it is a disaster, and a complete waste of the $1000 the dealer charged. With some other brands of EV, the Virtual Key recognizes the approach and departure of the driver, and overall his as good as having a fob. This Nissan version is not that, not even close!

Furthermore, it is a privacy disaster, demanding access to ALL of your contacts! And those go to a third party!

We love our new Ariya, but we might not have bought it if we had known that Virtual Key is such a disaster, as that was a significant factor for us. What a waste of $1000! Honestly, I feel like we were ripped off by Nissan, and even by the dealer who should have told us that Virtual Key is a trash app.