Contact Crime Junkie Fan Club Support

The ONLY reason I’m giving this one star is for the bugs. I have listened to every episode available on Apple Podcast but wanted more content so I thought what better time to binge old episodes? I also paid for the annual membership where I got the whole backlog of content that I hadn’t been able to listen to before. However, the bugs are insane! The app crashes like 12 times before I can ever make it through one single episode. It’s so frustrating. Like commenters before me, you have to search through and find what episode you were on AND the part that you were at in that episode. It doesn’t pick up where it leaves you off when it kicks you out. It drains your battery in no time so make sure you have a charger with you. I also tried messaging within the app before leaving a one star review because it’s not the podcast I dislike or the hosts. It’s just the app itself. I don’t even care that it’s the only place to listen to new episodes. I’m just so over having to restart whatever episode I was on (if I can find it) when the app crashes on me. It happens when I’m connected to WiFi, when I’m not connected to WiFi, when I’ve downloaded the episode, when I haven’t. Doesn’t matter. I’m lucky if I make it through one full episode without it crashing and in order to make it through one it will have definitely crashed several times before. I hate it.

The app glitches a lot and the tech team is very slow to fix the issues and seemingly does not care one bit. As a paying member of the fan club, it’s super frustrating to not be able to access what I’ve paid for. The app shorts out every few minutes, logging me out and losing my spot in whatever episode I was listening to. Additionally, the app itself is incredibly NON-user friendly. I love Crime Junkie, but I’m a bit upset at the tech team’s lack of care in emails and in general about fixing the app. It makes me feel like they’re just taking my money since I can’t even access the app and no one seems to care. UGH. Crime Junkie should refund September subscriptions if they want to keep their fan base. Feeling weirdly taken advantage of and then brushed off in this whole situation

I was a Patreon member for quite awhile and really liked it. I liked that we could listen on whichever podcast app we wanted to. More importantly, the ability to access backlogged episodes for a monthly fee. Forcing people to pay an expensive annual membership to access old episodes is so disappointing. The previous $20 a month was pretty expensive but at least we got to listen to older episodes. So many podcasts have patreons where you can listen to hundreds of old episodes for only $5-$10. The app itself was buggy and not user friendly. I absolutely love Crime Junkie, it’s my favorite true crime podcast and I’ve been to their live show and bought merch multiple times. However I’ve canceled my Patreon and I will just stick to the free episodes.