Contact Beatstar Support

by Zeke719

Let me start by saying the gameplay is challenging and engaging, especially on hard and extreme difficulty with a great song selection giving a variety of genres and hit songs. Unfortunately that’s where the fun stops. If I fail a song enough times (whether it’s genuinely challenging or I’m trying to get a high score) it fills up the chest meter which I’m all for BUT when you fill up on the 3 chests you can receive you can no longer play the game without shelling out $5 for a week for unlimited play. Supercell has done a great job making my money feel worth what I’m getting but for beatstar it feels like I’m being taken advantage of. Since I like your game so I have to give 5 bucks a week in order to play as consistently as I would like? Really fun game but please treat those of us who want to play your game like you want us to continue playing. I opened the game for the first time in a few weeks because every time I open the app I have 2 chests already and After a few tries/songs that’s it. Then it’s back to forgetting about it since I barely got to play in the first place. Unlimited play should be free considering it’s tough enough unlocking new songs without all the restrictions. Or at the very least give unlimited play for songs you have 5 stars for already so we won’t be able to unlock new songs from playing and we can still try to perfect said songs. Please fix this because I actually like this app and it has potential to be 5 stars

by Koledad

the game overall is very fun. there are a couple of songs that DO NOT match up with the beats. which make it very hard to get max rating on it/diamond rating. i’ve gotten so much better at the game, ever since i started it’s all about repetition. what bothers me is that it takes 350 points to unlock a case. a complete of a song is 150 points and you can have 3 cases at a time. so by playing 9 songs you fill up on cases and can no longer play songs (unless you pay with gems or money). the worst part is cases take either 3 hours to unlock or 5 hours. the cases reward you with cards. at first the song cases only take 5 cards to unlock but as you go along they get up to 30 cards needed to unlock. the 3 hour cases give you about 3 cards and the 5 hour cases give you about 5. so it takes many days to unlock a single case. i’ve been playing this game for about a month and i have about 60 out of 300+ songs. one person took an entire year to get all the songs. it would be different if the cases took 30 minuites or an hour, but you have to wait the time or spend gems(money). this game is cool for what it is but i’m sick of playing the same songs over and over and over and gaining no real reward for doing well on them (getting gold, platinum, or diamond doesn’t give you an rewards and doesn’t effect the case progression). if you want to play with game 9 times a day only then go for it. but i wish i wouldn’t have wasted my time :/

by Misha422

The game itself is super fun and there’s a lot of great music. My issue is as with most games too many paywalls. I was content to play the free version and watch ads but you have to watch ridiculously long ads and then suddenly you can’t play songs on gore and the game tries to sell you premium. However it never tells you when you run out of plays. At least not that I can find. I’ll be playing then suddenly I have no more plays with no visual representation of why. No way to get any free diamonds or whatever they’re called, they are purchase only so you end up with unlocked chests you can’t open. Would rather have had a pay once (ten bucks or so?) for the game then no restrictions. I think the plays is controlled by your box slots at the bottom. Once you’re full it won’t let you continue playing unless you pay money. Typical predatory tactics. I know the game is there to make money but for those that don’t want to spend you can only play for a few minutes then you have to wait a lock time until you can open one of the boxes to free a spot to keep playing and the game never explains this to you. You can watch an adult but these ads are 30 seconds and up. Some are several minutes and you’ll have to watch it every time you want to play. No thanks. The funny part is this exact thing has been mentioned ina ton of reviews and the developers always reply acting as if they care. Yet it’s not changed. So yeah. Moving on.